I have been unable to access my Amazon account or to make purchases for about * or * da...

GetHuman1189506's customer service issue with Amazon from September 2018

2 views
 | 
52394 similar
 | 
0 following
Help with my Amazon issue
First: share to improve GetHuman1189506's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1189506 to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1189506 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman1189506's own words
I have been unable to access my Amazon account or to make purchases for about * or * days. I've called customer service several times and spoken to several different tech agents. One person told me to get a new email address. Another, when told I had a new phone number, suggested i asked my provider to let me use my old number for Amazon purchases. Each person said that he or she was not able to change my phone number (Amazon apparently has my old one) without an authorization code. For some reason I no longer receive emails from Amazon so attempts to send me an authorization code have been successful. It was suggested that the problem was with my computer. I spent a great deal of time with techs for both my internet provider and email provider. My email works just fine. It is rather inconceivable to me that a company as big and capable as Amazon does not have the capacity to make a phone number change or find a solution that allows a customer to purchase. I have spent thousands of dollars purchasing through Amazon. I realize that losing me as a customer has no impact, but there clearly is a problem within the system. I assume that with my email, someone can find my account, history of purchases, and other data.
GetHuman1189506 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1189506 fixed the problem
We are waiting for GetHuman1189506 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amazon email you?
This email address isn't valid
Follow this issue
See how GetHuman1189506 fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman1189506
Sep 24th, 2018 - 2 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
Similar issue to 52394 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1189506 started working on this issue
Sep 24th 3:30am