I have been unable to access my Amazon account or to make purchases for about * or * da...

GetHuman1189506's customer service issue with Amazon from September 2018

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The issue in GetHuman1189506's own words
I have been unable to access my Amazon account or to make purchases for about * or * days. I've called customer service several times and spoken to several different tech agents. One person told me to get a new email address. Another, when told I had a new phone number, suggested i asked my provider to let me use my old number for Amazon purchases. Each person said that he or she was not able to change my phone number (Amazon apparently has my old one) without an authorization code. For some reason I no longer receive emails from Amazon so attempts to send me an authorization code have been successful. It was suggested that the problem was with my computer. I spent a great deal of time with techs for both my internet provider and email provider. My email works just fine. It is rather inconceivable to me that a company as big and capable as Amazon does not have the capacity to make a phone number change or find a solution that allows a customer to purchase. I have spent thousands of dollars purchasing through Amazon. I realize that losing me as a customer has no impact, but there clearly is a problem within the system. I assume that with my email, someone can find my account, history of purchases, and other data.
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Customer service issue
Reported by GetHuman1189506
Sep 24th, 2018 - 4 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
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GetHuman1189506 started working on this issue
Sep 24th, 2018 3:30am