Still no resolution.

GetHuman-smoggyde's customer service issue with Amazon from August 2018

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The issue in GetHuman-smoggyde's own words
I was trying to find out who the maker or supplier is, of our product. It had no instructions with it, no invoice, no paperwork whatsoever in the box. It was missing two screws and does not seem to be working as it was advertised - however, we really don't know that because there is no paperwork. The reply I got from Eachbig or whoever they are, was too hard to understand and they did not se... ... We ordered an RV doorlock through Amazon (Eashbid). It had no instructions and does not work. We cannot find any contacts for the "seller" - nothing! Very upset.
The communication is obviously with someone foreign, as the wording and language is awkward and hard to decipher.
I want to return this thing and get a better unit from someone who will back up their product. A name brand with instructions.
We have been customers of Amazon's for a long time
How GetHuman-smoggyde fixed the problem

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Amazon

Rv digital door lock
Customer service issue
Reported by GetHuman-smoggyde
Aug 13th, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 35178 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-smoggyde started working on this issue
Aug 13th, 2018 4:54pm
GetHuman-smoggyde indicated the issue is not fixed yet.
Aug 13th, 2018 6:21pm
GetHuman-smoggyde indicated the issue is not fixed yet.
Aug 14th, 2018 2:53pm
GetHuman-smoggyde indicated the issue is not fixed yet.
Aug 14th, 2018 9:26pm
GetHuman-smoggyde indicated the issue is not fixed yet.
Aug 14th, 2018 9:26pm
GetHuman-smoggyde indicated the issue is not fixed yet.
Aug 14th, 2018 9:32pm
GetHuman-smoggyde indicated the issue is not fixed yet.
Aug 16th, 2018 6:04pm