I can not download my purchased books. I am going to cancel Prime because this does not...

GetHuman969092's customer service issue with Amazon from August 2018

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The issue in GetHuman969092's own words
Download my books I have already paid for. ... I can not download my purchased books. I am going to cancel Prime because this does not work. I expect to get my books. I started using a fire gen *. Did all the updates. Not downloading my books I paid for. Just tells me to contact customer service. Which I can't do because this is a maze. I cannot get the help I need on here. Why keep Prime when Amazon does not care no helps when you have a problem.
I have paid for these books plus paid for Amazon prime. I can not get what I have paid for. Just tells me to contact customer service.
Telling me how to get this fire to download my books
I have Prime and purchase from amazon.
I have sync the fire. Didn't work
I have an issue with Amazon too
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Amazon

Kindle
Customer service issue
Reported by GetHuman969092
Aug 9th, 2018 - 7 mons ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
Similar issue to 33448 others
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Timeline
GetHuman969092 started working on this issue
Aug 9th, 2018 12:59am