I just bought the HD Fire **. every time I go to use it there's an ad i have to put up...

GetHuman-rontrex's customer service issue with Amazon from July 2018

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The issue in GetHuman-rontrex's own words
remove ads ... I just bought the HD Fire **. every time I go to use it there's an ad i have to put up with before i can unlock the device. If this is a permanent thing that cannot be deleted, I want to return this and get an iPad. They don't require ads to run constantly on the screen
I paid for this product and pay for apps to use it - I shouldn't be subject to unwanted ads. You want to display ads? Provide the product and the apps ALL for free.
Removing the ads. However, since they won't I am returning the product and buying an iPad. Apple doesn't force customers to watch ads before using their product.
I almost never complain (actually this is the first time) and rarely return items
Tried calling the ****. Was on hold for ** minutes when I was disconnected and hung up on. Clearly, Customer SERVICE does NOT exist at this company. Apparently they make enough money they don't have to take care of customer issues.
I have an issue with Amazon too
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Amazon

Fire
Customer service issue
Reported by GetHuman-rontrex
Jul 24th, 2018 - 10 mons ago
I have an issue with Amazon too
Fixed
Seen by 9 customers so far
Similar issue to 28223 others
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Timeline
GetHuman-rontrex started working on this issue
Jul 24th, 2018 6:28pm
GetHuman-rontrex indicated the issue is not fixed yet.
Jul 24th, 2018 7:30pm
GetHuman-rontrex indicated the issue is not fixed yet.
Jul 25th, 2018 3:51am
GetHuman-rontrex indicated the issue is not fixed yet.
Jul 25th, 2018 8:34pm