It can't be this difficult to change a password, can it? **rd attempt and it refuses to change, even though it reports the password has been changed

GetHuman-audioguy's customer service issue with Amazon from July 2018

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The issue in GetHuman-audioguy's own words
Just a simple, straight-forward password change ... I have tried to change my password ** times on different days, nights, weekends. When I make an attempt to change my password this is what happens.*It says it accepted my password change and to enter it now to sign in. I enter it, and It says "wrong password". I start over, and try again. Each time the result is the same. So I think its possible I'm doing something incorrectly. To verify this. I ask my daughter to try. She gets the same result as myself**I'm paying for prime, but and I cant use it.
I've been trying for two weeks. I've emailed four or five times. They have not responded yet.
Fix the password problem by calling me, i'm calm. Would be happy to speak with someone and get the problem resolved
I purchase a lot of merchandise from Amazon for my business.
They say its fixed but its not fixed on my end. I still cannot get into my account. It says wrong password still
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Password Change
Customer service issue
Reported by GetHuman-audioguy
Jul 9th, 2018 - 5 years ago
Seen by 5 customers so far
Similar issue to 23255 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman-audioguy started working on this issue
Jul 9th, 2018 11:58pm
GetHuman-audioguy indicated the issue is not fixed yet.
Jul 10th, 2018 1:29am