I rec'd the email below and I don't understand what they are talking about. Need to add...

GetHuman845695's customer service issue with Amazon from July 2018

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The issue in GetHuman845695's own words
I rec'd the email below and I don't understand what they are talking about. Need to address the issue asap.**Hello,**The following charge on your Amazon account has been disputed and the bank has demanded payment from us:**Your Order: D**-*******-********Transaction Date: N*A*Amount in Dispute: ***.** USD*Item in Order: N*A**We cannot process any orders until we receive payment for this order.**Please reply to this email with the last two digits of the credit card you want to use for repayment. For your own protection, do not send a full card number.**If the card is not already on your account, click "Your Account" on the Amazon.com home page, then "Add a Credit or Debit Card" under Payment Methods. Once you have added the new credit card to your account, just reply to this email with your permission to process the new charge. Please include the type of card as well as the last two digits of the card.**Once we have received this information, we will issue the charge to your specified card.**Sincerely,**Account Specialist*Amazon.com*http:**www.amazon.com
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Amazon

Customer service issue
Reported by GetHuman845695
Jul 3rd, 2018 - a yr ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman845695 started working on this issue
Jul 3rd, 2018 2:31pm