We are unable to access Prime Time Video. This problem began with Goliath. Watched the...

GetHuman815826's customer service issue with Amazon from June 2018

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GetHuman815826's next move: have a Amazon rep call.
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Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue and preferred resolution, in GetHuman815826's own words:
We are unable to access Prime Time Video. This problem began with Goliath. Watched the first episode without a problem. When attempted to access second episode it would not download. *Called you help line and in attempting to correct the issue following instructions we are now locked out of Prime Time Video. Several attempts to do so. Entered code given to me on my computer with message "corrected". Entered the code given on the TV and nothing happened. **Please do not connect with first level techs. Twice they were unable to help. **My phone is ***-***-****. TV is Panasonic TC-P**ST**.
I trust that Amazon will make this right and come up with a resolution that is fair.
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Amazon

Customer service issue
Reported by GetHuman815826
Jun 25th, 2018 - 2 mons ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman815826 started working on this issue
Jun 25th 12:09am