Amazon Video no longer connects to TV. When open the app we are required to register...

GetHuman815826's customer service issue with Amazon from June 2018

Help with my Amazon issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
Amazon Video no longer connects to TV. When open the app we are required to register. *This happened just * days ago. We have never had this problem with this TV and Amazon Video for many years. **Tried phone customer service with no luck. When requested to speak to supervisor a woman came on the phone and soon the phone was disconnected. NOT by ME
I trust that Amazon will make this right and come up with a resolution that is fair.
Help with my Amazon issue
How GetHuman815826 fixed the problem:
the person I was connected to was able to determine my Panasonic Smart TV no longer supported. I purchase a Fire stick which will solve the problem.
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Amazon

Customer service issue
Reported by GetHuman815826
Jun 24th, 2018 - 2 mons ago
I have an issue with Amazon too
Fixed
GetHuman815826 shared how to fix
Seen by 7 customers so far
Similar issue to 18182 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman815826 started working on this issue
Jun 24th 4:34pm
GetHuman815826 indicated the issue is not fixed yet.
Jun 25th 12:10am
GetHuman815826 confirmed the issue is fixed. Hooray!
Jun 25th 1:17am
GetHuman815826 confirmed the issue is fixed. Hooray!
Jun 28th 4:38am