I purchased Amazon prime video of Rick Steve's "Andalucia" but when I try to view it I...

GetHuman754896's customer service issue with Amazon from June 2018

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The issue in GetHuman754896's own words
I purchased Amazon prime video of Rick Steve's "Andalucia" but when I try to view it I get a "playback error" notice. This does not happen with other videos in my library.
GetHuman754896 did not yet indicate what Amazon should do to make this right.
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Customer service issue
Reported by GetHuman754896
Jun 6th, 2018 - 6 mons ago
I have an issue with Amazon too
Not resolved
Seen by 4 customers so far
Similar issue to 666 others
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GetHuman754896 started working on this issue
Jun 6th 2:08am