I purchased Amazon prime video of Rick Steve's "Andalucia" but when I try to view it I...

GetHuman754896's customer service issue with Amazon from June 2018

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The issue and preferred resolution, in GetHuman754896's own words:
I purchased Amazon prime video of Rick Steve's "Andalucia" but when I try to view it I get a "playback error" notice. This does not happen with other videos in my library.
I trust that Amazon will make this right and come up with a resolution that is fair.
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Amazon

Customer service issue
Reported by GetHuman754896
Jun 6th, 2018 - 17d ago
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Seen by 2 customers so far
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Timeline
GetHuman754896 started working on this issue
Jun 6th 2:08am