I ordered a sump cover (AKP*****) for an upcoming plumbing project a few months ago.*Th...

GetHuman-sjpiruck's customer service issue with Amazon from May 2018

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The issue in GetHuman-sjpiruck's own words
I ordered a sump cover (AKP*****) for an upcoming plumbing project a few months ago.*The item arrived at my home on March *, ****, and I left it unopened until I was ready to do the project, so that nothing would get misplaced. *When I opened the packaging, I noticed that the metal flange plates that hold the grommets in place on the cover, were missing. The entire packet was sealed in shrink wrapped material, so I know that they didn't fall out.*Because the Amazon return window had already expired, I contacted the manufacturer direct, explained the issue, and asked if they could send the missing pieces. They told me that they only sold wholesale, and to try and order the parts through Menards. *Unfortunately, the flange plates are not listed for purchase through Menards. So, at this point the cover is useless to me. *I would hope that Amazon could somehow intervene and help me to obtain the missing parts from the manufacturer, so that I can put the purchased part to use, as intended.*Thank you, in advance, for your help.*Sincerely,*Stan Pirucki
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Amazon

Customer service issue
Reported by GetHuman-sjpiruck
May 26th, 2018 - 6 mons ago
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GetHuman-sjpiruck started working on this issue
May 26th 6:22pm