Amazon Customer Service Issues

I returned a TV wall mount to Amazon that UPS states was received on Thursday, March 29, [redacted]. The order number is #[redacted]. UPS shows that I returned two wall mounts, both received by Amazon on the same date. However, Amazon sent an email claiming that one item, the ECHOGEAR Full Motion Articulating TV Wall Mount Bracket, was missing. They are now charging me for this item despite UPS confirming its return. I am unsure of the next steps and whether I should contact Amazon or UPS.

I am experiencing an issue with my account information. I recently signed up for a new account on my mobile phone approximately 11 hours ago. During the registration process, I initially used my email address followed by a code sent to my mobile for account verification. However, I can only access the account using my phone number as my email address is not being recognized. When I attempted to add my email, I received an error stating that the email address is already in use. I suspect I may have signed up multiple times unknowingly. How can I merge these two accounts into one? I prefer to retain the account created 11 hours ago and deactivate any duplicate accounts. My goal is to link both my mobile phone number and email to this single account. Thank you.

I have encountered numerous issues with the FLSUN C Plus 3D printer right from the beginning. It arrived with broken and missing parts, and even the replacements sent by the company were also damaged. Despite reaching out for assistance regarding both the broken parts and the missing firmware features, I have yet to receive a response after several weeks. Given that the printer has never functioned properly, I am now seeking a refund. I have successfully assembled and operated six other 3D printers that I built, making this FLSUN printer the only one that has failed me. I believe it should be considered defective since day one and warrant a refund. Although I doubt the seller will be cooperative, I am prepared to dispute the charge with my credit card if necessary. Despite having paid a premium by purchasing on Amazon in the hopes of better service, I am inclined to pursue a resolution to this matter.

I recently received my order package (Public Finance: A Normative Theory, Order#: [redacted]-[redacted]) on May 14 after a significant delay. Despite being informed by Better World Books: West that the order may be lost and initiating a refund process, I still received the package and wish to reverse the refund. The seller mentioned they couldn't directly request Amazon for reimbursement and advised me to contact you. I would like to smoothly reverse the refund process, keep the book, and repay the refunded amount as I received a payment cancellation notice from the credit card company today (May 15). Your assistance in this matter is highly appreciated. Best regards, K.J. Kim. (Order/shipment date: March 23, Expected delivery date: May 3, Arrival date: May 14).

I ordered a women's size Medium Roblox t-shirt, but received a youth size medium twice despite informing the company. They provided a return label for the first wrong item with no additional charges after sending the correct size. However, the replacement shirt was once again a youth medium. When I requested a return label for the second wrong item, they said I have to pay for shipping and handling this time. The company did not offer to send the correct size and only provided the option to return it for a refund. I initially bought it for my 9-year-old daughter's upcoming birthday, and now I may not be able to give her this gift.

I have been a Prime member with Amazon since [redacted]. Recently, I've noticed that Amazon's delivery service is not following my requests on where to place packages. Despite numerous phone calls and emails, the issue remains unresolved. Unlike Amazon, other carriers such as UPS, FedX, DHL, and USPS consistently follow my instructions. It's frustrating to find rain-soaked packages on my front steps when I clearly request them to be placed at the side door for protection. Today, a delivery was left in the rain on the front step, and the driver falsely claimed to have handed it to me. I want to continue doing business with Amazon but may have to explore other options if this issue persists. Thank you, RCW_Jr

I signed up for Amazon Prime assuming that Prime Music was part of the package. I noticed on May 11 that I was charged the $12.99 membership fee, but then I saw an additional charge of $12.41 for Prime Music. I believed Prime Music was included in my Prime membership, so I'm confused about this extra charge. I am requesting a refund of the $12.41 for Prime Music. Also, I would like both my Prime and Prime Music subscriptions to be cancelled by June 10 to avoid further charges. I don't want this issue of double charges and refunds to occur every month, so I prefer to have both subscriptions cancelled before the next billing cycle begins. I want to use the Prime membership that I paid for this month before it is cancelled.

I've been attempting to place an order for several days but I can't remember my password. Unfortunately, I've misplaced the book where I stored it. I'm scheduled for a 10-day trip starting June 1, and it's crucial that I order some items beforehand. I kindly request a call on my cellphone at [redacted] to guide me in resetting my password. Even though I've received around four reset emails from Amazon at [redacted], I cannot access them as they are going to my Windows 10 mail, which I do not use; instead, I use Att&T. Your assistance with this matter would be greatly appreciated. Thank you. J. L. Pierce

I recently received an automated email from Amazon.com stating that my account was closed due to unauthorized use of a credit card. I have been a loyal Amazon customer for nearly a decade, and I only use my own personal cards for purchases. Unfortunately, as my account is closed, I cannot contact customer service directly. This situation is particularly distressing as my baby shower is approaching this weekend, and my primary baby registry is on Amazon. Could this possibly be a mistake? I recall correcting a payment issue recently with my debit card, which may have caused a mix-up. My account is linked to [redacted], and you can verify my history there. For reference, my phone number is [redacted]. I make substantial purchases annually for my family through Amazon and would appreciate any assistance in resolving this matter. Thank you for your attention. -Siobhán A.

Hello. Sometime back, I set up a new Amazon account for purchasing gifts. I activated a Prime free trial for timely delivery, made my purchases, and then forgot about the account. Recently, I noticed recurring charges for Prime on my bank statement, and realized the trial had auto-renewed without my knowledge. I'm unable to locate any account details to cancel the subscription, as I've checked my emails and saved passwords with no luck. I only have the bank statement with the monthly Prime bill but no account specifics. I'm seeking assistance in canceling the subscription without recovering the account credentials. I'm willing to provide any necessary information, even though I lack details such as login, email, or account name. I have a strong idea of the password I might have used and possess all payment information for identification purposes. Thank you for your help.

Good morning, I encountered an issue with an Amazon order over two weeks ago. The box arrived with broken Prime tape, and two items were missing. I promptly contacted Amazon to address the problem before my holiday, but they instructed me to obtain a crime reference number from the police. Despite explaining my impending trip, they advised me to follow up upon my return. After visiting the police station upon my comeback, I was informed that unless the missing items exceeded £[redacted] in value, it was not considered a crime and they couldn't investigate further. I have attempted to reach out to Amazon via email but have not received any responses. Order number [redacted]: [redacted]-[redacted].

Navigating Amazon's customer service options can be time-consuming with long wait times and repetitive messages. GetHuman offers tools to help alleviate these frustrations. By using their service, you can potentially save a significant amount of time when contacting Amazon. Additionally, they provide the option to take over a canceled call-back spot, further reducing wait times. This empowers customers to have a smoother experience. If you find this useful, consider sharing and bookmarking the page for future reference. GetHuman's service bypasses Interactive Voice Response systems and long hold times by calling on your behalf and connecting you with a live representative once available. This free tool benefits customers by simplifying the process of reaching customer service, not only for Amazon but for various other companies as well. GetHuman strives to connect you with the right representative for your specific issue and offers tips to help resolve problems efficiently.

I received a call from someone claiming to be from "Amazon.com" regarding an iPhone purchase I never made. The caller instructed me to press 9 to cancel, resulting in a dial tone. I contacted the number displayed on my caller ID ([redacted]) and spoke with "Sam Jordan" ([redacted]). He inquired about someone named Norman Chase and mistakenly identified me as Charlotte. Despite my concerns, he directed me to buy a $1,[redacted] Target gift card since I supposedly did not have internet access. Feeling suspicious, I questioned the legitimacy of the call, but he assured me it wasn't a scam. After the call abruptly ended, I couldn't reach him again. To be safe, I notified my credit card company to cancel the transaction and issue me a new card. This unsettling experience has deterred me from considering any future purchases from your company.

I received the tree bench from Deuba, but unfortunately, there was a mix-up with my order. They sent two packages, each containing half of the bench instead of a complete one as expected. I contacted them to resolve the issue, but they initially misunderstood and insisted on two packages. Eventually, they offered to exchange one half for the correct part, but I have to transport it to a town with parking challenges, which is difficult for me due to the weight and size. Moreover, they won't send the correct parts until they receive the wrong ones back. This situation is frustrating as I believe they should rectify their mistake with more convenience for me. I have arranged for someone to help with the return, but it's disappointing that I have to manage all of this when the error was on their end.

Hello Amazon, I have been trying to resolve issues with defective gift cards, but I am experiencing confusion with the responses I am receiving from different reps. I have provided clear pictures of the cards as requested, but I am still encountering difficulties in getting them validated or activated. It has been over 6 hours since I was told a representative would follow up with me. I was informed that the cards have been claimed by individuals named Dorreen and Benson, but it was not clear if they are one or two persons. This situation is causing me financial strain, and I suspect there might be fraudulent activity involved. Please assist me promptly in resolving this matter. You can reach me at [redacted] Thank you for your attention. - Robert Fulco

I am disappointed with Amazon Prime as they keep sending me used items labeled as "new" and charging me full price. Recently, I received a Toro Power Plex blower that was clearly used, despite ordering a new one and paying for it. Last year, a similar situation happened with a fire pit where I received a used, broken item missing parts which required extensive effort to get a refund. I have lodged complaints with the Federal Trade Commission, the Consumer Protection Agency, and the NY Attorney General's Consumer Fraud Bureau. I believe customers should express their dissatisfaction and consider taking legal action such as a class action lawsuit to hold Amazon accountable for this unfair practice and seek compensation.

On April 4, [redacted], I reached out to Emenest regarding my query about purchasing additional caps for the Vintage clear glass milk bottles. However, I have not received any response from them yet. I simply need about 6 extra caps and would appreciate a prompt reply. Below is a copy of the initial email I sent to Emenest concerning the issue with the plastic on the caps. I hope to hear back from them soon.

I recently bought two shirts online, possibly from China. Despite ordering one in a US 4XL and the other in a US 5XL (I typically wear a 2XL), the sizes are way off base. The US 5XL couldn't even fit over my shoulders, far from being the equivalent of an XL. I compared it to an old XL shirt I own, and it's clear the sizing is incorrect. I waited a significant amount of time to receive them, so I am greatly disappointed. I have decided to donate both shirts to charity. Although I understand sizing discrepancies occur, if a website lists a size as US 5XL, I expect it to be accurate. It would be beneficial if Amazon could improve the oversight of sizes for items coming from abroad, as the disparity is too significant.

I placed an order twice in the last 5 days for the same item, the Victoria Kay 1/4 ct White Diamond and White Moonstone Evil Eye Necklace priced at $[redacted]. However, both times the order was canceled without my knowledge after initially showing as a pending order. Following the first cancellation, I contacted my credit card issuer, Discover, but they were unable to explain the cancellations. Despite them approving the charge - which appeared on my statement and was later reversed - the orders were still canceled.

I recently processed my order with ID #[redacted]-[redacted], but encountered an issue as my order got put on hold. I have included a screenshot of the email from Amazon regarding the "billing statement" page. Additionally, I would like to highlight that during checkout, the estimated delivery was 4 June - 6 June. However, upon checking the tracking page post-checkout, it now shows a delivery window of June 6 - June 12, which overlaps with my absence due to travels. Kindly assist in either expediting the shipment of order #[redacted]-[redacted] by June 5, providing a refund, or allowing me to select an alternate shipping address. Thank you.