Amazon Customer Service Issues

I need to purchase a book for my Kindle, but the credit card on file expired prompting me to update my payment information and change my password. Even though I received confirmation that my new card and password were added successfully, I continue to encounter issues on my Kindle and can't make the purchase. I've spent a considerable amount of time attempting to resolve this matter. I am seeking assistance to resolve this before I go on a cruise tomorrow. Thank you, Edwina Reiler, Norway.

Hello, I’m Nina Elgina. I can't access my Amazon account [redacted] as it’s currently blocked. I opened this account in the USA in [redacted] and later moved to Moscow, Russia. Recently, I tried to place new orders on Amazon and updated my delivery address. When my initial credit card failed, I used another one, which triggered security alerts. After changing my password, I continued using the account but faced another issue with a different credit card. Amazon advised me to contact customer service to recover my account, but I had difficulty understanding due to language barriers. I need help to unblock my account as I have only updated my location and payment details. I can provide my passport photo for identity verification if necessary. Thank you. Nina Elgina.

I bought a NOCO Genius [redacted] battery charger in April. Over the weekend of May 19 and 20, I realized it was malfunctioning. I had noticed it was missing a part before, but didn't return it then. After examining it for a few days, I confirmed it no longer functions due to a missing connection. Unfortunately, I missed the return deadline on May 20. Is there any way I can still return it? Thank you - C. E. Thornton

I recently received an alert this morning indicating that an order has been shipped to my daughter, Becky V. in Seattle, with Order #[redacted]-[redacted]. I promptly cancelled the order as it was meant to be sent to me in Boulder, CO, under Order #[redacted]-[redacted]. There was a mix-up with the shipping addresses, as I had initially intended for the products to be delivered to me. I would appreciate if the current order can be rerouted to my address at [redacted] 34th St, Boulder, CO, [redacted]. I had faced a difficult time with the passing of my mother in Florida, and I unfortunately set up the order during this period. I hope this issue can be resolved without any additional fees considering the circumstances. Thank you for your assistance. Kathy Goodhew

Order ID: [redacted]-[redacted] I need assistance with a towel bar I ordered that is longer than the 24" stated length and does not fit the space I have for it. The seller is requesting that I cover the return shipping costs, but I believe Amazon offers free returns. If this is not resolved, I will need to leave a negative review for the seller. Unfortunately, I am currently out of the country, and the item is at my home in Washington. Despite my request for urgent help with the return, I have not received assistance. Can you please provide support? Thank you, Jerene

Regarding Order# [redacted]-[redacted], I recently replaced my laptop and had trouble installing Microsoft Office. After contacting Microsoft support, here is the chat log: Thank you for sharing this information!

I placed an order on Amazon for the book "Outliers" by Malcolm Gladwell as a birthday gift. The order number is [redacted]-[redacted], placed on April 26, [redacted]. Despite the delivery note indicating the book was left near the mailbox, Ryan Sanders of [redacted] Reliez Valley Road, Lafayette, CA, 94[redacted], did not receive the book. Payment was made with VISA ending in ****[redacted]. Kindly send another copy of the book to Ryan Sanders at the mentioned address. My card has been charged, so no additional charges should apply. The delivery failed as Ryan and his wife routinely check their mailbox. Thank you, David Ushio PS. Two other recipients I ordered the same book for via Amazon received their copies promptly.

I placed an order on May 9th with Amazon Prime for two-day shipping. Unfortunately, the order has been delayed twice, and now the tracking says it has been delivered, but I never received the package. I'm frustrated because I needed the items for a party, and now they are late with no delivery. I am requesting a refund for the undelivered package, as this situation is very unsatisfactory. The order number is [redacted]-[redacted], and my email for the account is [redacted] The billing address is [redacted] Derby Court, Taunton, MA. Thank you for your assistance with this matter.

I have been a loyal Amazon customer, but my recent purchases have not met my expectations. My first concern is with order # [redacted]-[redacted]. I received the item on 30th March [redacted], and it stopped working after just two days. Despite multiple attempts, I could not reach customer service at [redacted]09. I lodged a complaint on the Amazon site, but received no response from the seller or Amazon, even after returning from a trip. Customer service promised a resolution within 48 hours, but no action was taken. I requested a replacement, not a refund, but I remain stuck with the faulty product. My second issue involves order # [redacted]-[redacted] for a pair of tailor scissors. Although they looked impressive, they were of poor quality. After contacting a different Amazon service number, a replacement was delivered on 25th May. Unfortunately, the new scissors were even worse than the first pair. Despite returning them, I am still left with the defective product. I urge Amazon to address these matters promptly. Sandra F. [redacted] [redacted]4

I have been a loyal Amazon customer for many years. Regrettably, I recently fell victim to a computer scam resulting in unauthorized charges on my account. I contacted customer support by phone on 5/24 to report the issue. The disputed $25 charge from the app store & iTunes gift card was credited back to my old account which has since been canceled and a new card issued. However, as I can no longer access my Amazon account and suspect additional fraudulent charges, I believe it may be best to close the current account and open a new one for security reasons. I would appreciate guidance on how to proceed with resolving this matter. Thank you, Robert W. Wartman

After spending close to 40 years working in IT security for the US Government and holding top clearances, including working for the Pentagon and being honored with a scholarship in my name, I am faced with an issue on Amazon that I find troubling. Despite being told my reviews are biased and being banned from reviewing, I am continuously asked to review products. Each time I attempt to do so for items like Yi cameras, which I have never used or reviewed before, I am labeled biased even before submitting my review. I understand Amazon's need to combat fraud, but the algorithms labeling me as untrustworthy undermine my integrity. While I respect your decision, the contradictions in the review rules perplex me. I have a history of honesty and excellence, yet on Amazon, my integrity is questioned. I may never understand the reasoning behind this, but I would appreciate it if Amazon would stop soliciting reviews from me only to disqualify them based on predetermined bias. It saddens me to be deemed untrustworthy for something as simple as reviewing a product I genuinely have no connection with.

Order ID: [redacted]-[redacted] The Schlage BE365 is not a smart deadbolt, which is why the installer is charging $[redacted] for installation. The installer messaged me saying, "This is not a Smart Deadbolt installation LOL." They clarified that since it's only a deadbolt, the work is more than usual, hence the $[redacted] charge. This includes the amount already charged by Amazon, with the remaining balance to come through Amazon. Many BE365 buyers on Amazon have left reviews stating how easy it is to install. Amazon itself mentions that 9 out of 10 buyers pay the suggested amount.

I am frustrated with the inaccurate closed captions on Amazon's foreign films. Recently, I rented a Ricardo Darin film titled Koblic, and the captions were distracting and unnecessary. They describe obvious scenes like "Airplane approaching" or "Remembering," which disrupted the viewing experience. I find these captions insulting and wonder if there is a way to only display dialogue without unnecessary commentary. As a loyal customer, I am considering discontinuing renting foreign films on Amazon due to this issue, and I know I am not the only one bothered by this. Thank you for addressing this concern. - Craig Nova

I bought a Daikin AC on April 8, [redacted]. During the purchase, I also got a third-party insurance. When I informed Mr. Ayan Gupta, the area manager in Delhi for Daikin, he advised me to opt for Daikin's extended warranty instead, which includes one year with two AC services. I decided to cancel the third-party insurance after his recommendation, even though I incurred a cancellation fee. Mr. Gupta initially mentioned a discounted price for the warranty, but now he is offering it for Rs. [redacted], which is higher than I expected. I am hoping to negotiate with him to lower the price to something closer to Rs. [redacted] to Rs. [redacted].

I purchased a sump cover (AKP80110) a few months ago for a plumbing project. It arrived on March 2, [redacted], and I waited to open it until I was ready to start the project. However, upon opening, I discovered that the metal flange plates were missing. The manufacturer suggested I try purchasing the missing parts through Menards, but they are not available there. As the Amazon return window has closed, I am stuck with a cover that I cannot use. I am hoping that Amazon can assist me in obtaining the missing pieces from the manufacturer. Thank you for any help you can provide. Regards, Stan P.

Hello, I am seeking assistance with a promised £79.00 refund from Amazon that I have yet to receive. I have been requested to provide my bank details as 40-64-20 [redacted]6 or agree to have the refund processed to my Credit Card ending in [redacted]. I have attached relevant email correspondence with Amazon customer service for reference. I am experiencing difficulty signing into my Amazon account and suspect that my email has been removed with the account being cancelled. I kindly request a phone call from an Amazon representative at 01[redacted]7 (UK) after 6:00 PM UK time. Thank you, Roger Hill.

I was informed by AMAZON that I would receive a 79 GBP refund over a week ago. The refund has not been applied to my credit card ending in [redacted] as of yet. AMAZON requested my bank details, which are 40 64 20 [redacted]6, but I am unable to log in to my account as my email is no longer recognized. Below are the emails related to this matter: From: ROGER HILL <[redacted]> To: cs-reply+[redacted] Subject: Follow-up on refund Date: 22 May at 7:36 AM Hello Vunae, The 79 GBP refund mentioned in the previous email has not been reflected on my Credit Card ending in [redacted]. Is this delay typical? Thank you, Roger From: Amazon.co.uk <[redacted]> Date: Monday, 21 May [redacted], 13:32 Subject: Refund Confirmation Dear Mr. Roger, I have canceled your Prime membership as requested. Furthermore, a refund of 79 GBP has been initiated. We value your feedback. Please let us know about your experience by using the buttons below. Warm regards, Vunae M. Amazon.co.uk

Subject: Re: Delay in Receiving Promised Credit Good Morning Vunae, I have yet to receive the £79 promised in the email attachment to my credit card ending in [redacted]. Is this delay typical? Thank you, Roger

Dear Amazon Customer Service Team, I am reaching out regarding my closed Amazon account. This account is very important to me, and I kindly request for it to be reopened. I promise to comply with all Amazon Terms and Conditions. This account belongs to my elderly father, and Amazon is a trusted platform for our family. Please reconsider and give me the opportunity to rectify any mistakes. Your understanding and assistance in this matter would be greatly appreciated. Thank you for your attention to this issue.

Hello, I recently discovered an unauthorized charge on my bank statement. I noticed a charge of 7.99 pounds for Prime membership on Feb 28, [redacted], which I did not authorize. I have not used any Prime services this year and I would like a refund for this charge as soon as possible. I am unsure of how this charge occurred, as I have not used my account throughout [redacted]. If necessary, I can provide my statement as proof. Thank you, Zsolt Pap