This is in regard to Order* ***-*******-*********I recently replaced my laptop and was...

GetHuman713513's customer service issue with Amazon from May 2018

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The issue in GetHuman713513's own words
This is in regard to Order* ***-*******-*********I recently replaced my laptop and was unsuccessful in installing office. I contacted MS and this is the Chat log:**Thanks for contacting Microsoft support, my name is Jerwin A.. Please allow me a few moments while I review the information you provided.***:** pm*Jerwin A.*Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.***:** pm*Jerwin A.*Hi there. May I know your first name and contact number, please? In case we got disconnected from our chat session, I can immediately contact you back.***:** pm*Me*Hello:***:** pm*Me*My old laptop died and I replaced it with a new one. I signed into MS and entered my office product key and it said it was not recognized.***:** pm*Me*Jeremy ***-***-*******:** pm*Jerwin A.*Hi there Jeremy, I understand that you have issue locating your Office. No worries I'm here to help you.***:** pm*Jerwin A.*May I have the product key for me to validate?***:** pm*Me**NC*J-JYBPM-WBWJR-FFVG*-CDK*C***:** pm*Jerwin A.*Thank you. Let me check this for you.***:** pm*Jerwin A.*Thank you for patiently waiting, May I ask if where did you purchase your Office?***:** pm*Me*Amazon***:** pm*Jerwin A.*Thank you. I carefully double check the product key that you provided. It is Office Pro Plus **** however, it is not genuine a Microsoft license.***:** pm*Jerwin A.*Here's what we are going to do...***:** pm*Jerwin A.*Since the Office you purchase is from Amazon, I would advise to contact amazon and inform them that you contacted Microsoft and I was able to determine that the product key is pirated.***:** pm*Me*Thats it? It worked fine on my old laptop.***:** pm*Jerwin A.*Oh, thank you for letting me know of that Jeremy, I cannot actually provide the exact reason why it is working before but it is not.**Since you purchased the key from a third party seller, it is possible that they sell this key to other customers, and those users installed and activated this key on their computers that is why our server blocked this key.***:** pm*Jerwin A.*We cannot always guarantee the legitimacy of third party sellers, that is why we highly suggest to our customers to purchase Office License directly from the Microsoft Store.***:** pm*Jerwin A.*Also, I just want to let you know that you have reached the Office technical Support for retail versions of Office, the Office license that you have is a MSDN type of license, this license are being used by our developers to build programs that will expand the use of Office Applications.***:** pm*Me*Thank you***:** pm*Jerwin A.*What I can suggest is contact amazon regarding this one. Or try our Office *** trial version it is free for * month.***:** pm*Me*I will Thank you***:** pm*Jerwin A.*You're so much welcome Jeremy.***:** pm*Jerwin A.*I will send you the link for the * month trial version on your email Jeremy.***:** pm*Jerwin A.*Or if you would like to purchase a new license of Office directly on our Microsoft store I can help you with.***:** pm**How can this issue be rectified?**Thank you
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Customer service issue
Reported by GetHuman713513
May 24th, 2018 - 8 mons ago
I have an issue with Amazon too
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GetHuman713513 started working on this issue
May 24th, 2018 3:40am