Hello, my name is Nina Elgina, my email amazon account is *****@***.com, it doesn’t wor...

GetHuman-richtern's customer service issue with Amazon from May 2018

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Hello, my name is Nina Elgina, my email amazon account is *****@***.com, it doesn’t work now, because it’s blocked.*I created this amazon account in **** in USA. I lived in Miami until end of March ****. After I arrived Russia (Moscow) I leave here right now. Last week I decided to use my amazon account again and I did some new orders, I changed address of delivery. My credit card didn’t work and I used another one credit card. After I received alert letter from amazon. I waited * hours and after I changed my password. After I was using my account again. I tried to use my credit card to make new order, but it was not enough money there and I used another one. So after that I received a new alert letter from amazon, because of all these changes. They wrote me to call to customer service to regain my account. I called but my English is not very good, I don’t understand what people are talking about. So my account is blocked and I want to regain account. Nobody stole my information. I’ve just changed my place and payment information. Could you please help me without any confirmation by telephone. I also can send the picture of my passport to identify me if you need.*Best regards *Nina Elgina
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Customer service issue
Reported by GetHuman-richtern
May 22nd, 2018 - 8 mons ago
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GetHuman-richtern started working on this issue
May 22nd, 2018 3:41pm
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May 22nd, 2018 3:43pm
GetHuman-richtern confirmed the issue is fixed. Hooray!
May 22nd, 2018 3:45pm