I bought an Oasis ereader a little more that a year ago.*ORDER * ***-*******-********It...

GetHuman-jsbusa's customer service issue with Amazon from May 2018

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The issue in GetHuman-jsbusa's own words
I bought an Oasis ereader a little more that a year ago.*ORDER * ***-*******-********It will not hold a charge for more than an hour.*I followed your instructions about turning it off, turning off wifi, using it's charger, resetting it, etc--still not working.*This unit is WAY too expensive to have a battery go dead after only a year.*As an original Prime Member, now paying $****year, may I have a replacement that is not a refurb?*Thank you.
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Amazon

Customer service issue
Reported by GetHuman-jsbusa
May 8th, 2018 - a yr ago
I have an issue with Amazon too
Not resolved
Seen by 5 customers so far
Similar issue to 453 others
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Timeline
GetHuman-jsbusa started working on this issue
May 8th, 2018 8:14pm
GetHuman-jsbusa indicated the issue is not fixed yet.
May 8th, 2018 9:17pm
GetHuman-jsbusa indicated the issue is not fixed yet.
May 8th, 2018 9:18pm
GetHuman-jsbusa indicated the issue is not fixed yet.
May 8th, 2018 10:36pm