ordered two frames both were shattered

GetHuman633986's Order Issue with Amazon from April 2018

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Help with my Amazon issue
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Email address on the account, Order number, Name on the account, and Billing address
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The issue and preferred resolution, in GetHuman633986's own words:
The problem I ran into: ordered two frames both were shattered
I trust that Amazon will make this right and come up with a resolution that is fair.
Help with my Amazon issue
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Amazon

Order Issue
Reported by GetHuman633986
Apr 27th, 2018 - 3 mons ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 27135 others
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Timeline
GetHuman633986 started working on this issue
Apr 27th 1:00pm