Order I'd ***-*******-********Was ordered last week. The company gave me an arrival dat...

GetHuman2147699's customer service issue with Amazon.com (UK) from February 2019

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The issue in GetHuman2147699's own words
Order I'd ***-*******-********Was ordered last week. The company gave me an arrival date and then sent me an email saying the product was out of stock and would I accept a refund which I said I would. They sent me another email to say that the item would be with my daughter on February *nd when it didn't arrive I sent them another email on Monday *th with a copy going to Amazon they did not reply to that even though Amazon state that emails have to be replied to in * working days. I then looked up my account again and it said that the item would be with her today which of course it isn't. I sent another email this morning and now I want a refund as I have been given * arrival dates and an offer of a refund none of which have turned out to be true.*They are giving Amazon a bad name as they are ignoring everything I have sent them
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Amazon.com (UK)

Customer service issue
Reported by GetHuman2147699
Feb 6th, 2019 - 4 mons ago
I have an issue with Amazon.com (UK) too
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Seen by 3 customers so far
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Items needed
Order number
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Email address on the account (if applicable)
Name on account
Timeline
GetHuman2147699 started working on this issue
Feb 6th 5:23pm
GetHuman2147699 indicated the issue is not fixed yet.
Feb 6th 5:31pm