I have just received an email from Amazon about the non return of a portable disk drive...

GetHuman-sabyrd's customer service issue with Amazon.com (UK) from January 2019

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The issue in GetHuman-sabyrd's own words
I have just received an email from Amazon about the non return of a portable disk drive and its alleged non return by ********** and amazon are charging me for the non return of £**.*** I filled out the online return order and followed the instructions as per you amazon email dated **********. I placed the RMA label as required inside the package and has a bar code D*CxWjPWRRMA. The return mailing label on the outside of the package.The package was collected by the Hermes driver ** or ********** The tracking ID is ****************. I am not responsible if the courier company you use , doesn't return the package. I am aghast that Amazon have charged me for this and I expect the £**.** to be credit back to my account from which it was taken immediately. I had the foresight of ensuring that I kept a copy of your return instructions with the relevant details. I am extremely disappointed with Amazon.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-sabyrd
Jan 25th, 2019 - 3 mons ago
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GetHuman-sabyrd started working on this issue
Jan 25th 8:01pm