I ordered two books from Amazon EU S.a.r.L. with ORDER * ***-*******-******* on January...

GetHuman-ntunixlu's customer service issue with Amazon.com (UK) from January 2019

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I ordered two books from Amazon EU S.a.r.L. with ORDER * ***-*******-******* on January *, ****. One of the books has been badly damaged since the book was sent using a thin plastic bag which has been also badly damaged. Another of the books is OK since the package was sent using a paper box. I am in USA and checked the return option in your site. If I mailed the book back and Amazon EU S.a.r.L. only covers the shipping cost up to £ *.**. However, the shipping cost is more than *£ *.** if I mail the book to your warehouse in European. Can you help me to solve this issue? Do you have any suggestion? I can provide the pictures for the damaged book. *Thanks a lot!
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Hi*This is my order number from Amazon. Uk...On ***** I placed Order * ***-*******-******* with Amazon UK. The order was not d...
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-ntunixlu
Jan 16th, 2019 - a mon ago
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GetHuman-ntunixlu started working on this issue
Jan 16th 6:35am