hi i ordered some light fittings details attached and installed them they started to ov...

GetHuman-philstok's customer service issue with Amazon.com (UK) from November 2018

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The issue in GetHuman-philstok's own words
hi i ordered some light fittings details attached and installed them they started to overheat and the plastic lenses heated up and fell out, it was then i could see the internal factory wiring was incorrect Live and neutral polarity reversed the fittings were dangerous and a fire risk. the insulation had already melted and started burning back on the cables within a few hours of use. I spoke to customer services at the time and they were very helpful, i was advised to dispose of the faulty goods ( not return ) and i would be refunded and this happened. considering the possible dangerous outcome of installing the fittings i think i was very understanding. However i am now very Angry to find that because the fitting had not been returned Amazon has taken the money from my account. i would now advise you refund this money and offer a payment towards my costs to have them removed and new lights supplied and installed, i would ask for this to be done straight away before i pass this on to a third party to deal with legally.*please see details below*regards Philip Harlow ************Order Details*Ordered on ** June **** Order * ***-*******-********Invoice *Delivery Address*philip harlow** Paved Yard*Stokesby*GREAT YARMOUTH, Norfolk NR** *AL*United Kingdom*Payment Method*Visa*Delta*Electron **** *****Order Summary*Item(s) Subtotal: £**.***Postage & Packing: £*.***Total: £**.***Grand Total: £**.***Refund Total £**.***Transactions*Refund: Completed ** September **** - £**.***Refund: Completed ** September **** - £*.***Delivery *: * November **** - Visa ending in ****: £*.***Delivery *: * November **** - Visa ending in ****: £*.***Delivery *: * November **** - Visa ending in ****: £*.***Delivery *: * November **** - Visa ending in ****: £*.***Delivery *: * November **** - Visa ending in ****: £*.***Delivery *: * November **** - Visa ending in ****: £*.***Delivery *: * November **** - Visa ending in ****: £*.***Delivery *: * November **** - Visa ending in ****: £*.***Delivery *: * November **** - Visa ending in ****: £*.***Delivery *: * July **** - Visa ending in ****: £*.***Delivery *: * July **** - Visa ending in ****: £**.****Total: £**.**
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-philstok
Nov 29th, 2018 - 9 mons ago
I have an issue with Amazon.com (UK) too
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GetHuman-philstok started working on this issue
Nov 29th, 2018 11:16am