OrderOrder * ***-*******-*********The above order was "delivered" today by Hermes -Van...

GetHuman-gilespgg's customer service issue with Amazon.com (UK) from October 2018

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The issue in GetHuman-gilespgg's own words
OrderOrder * ***-*******-*********The above order was "delivered" today by Hermes -Van ** C-Round *****Although we were in all day the parcel was not delivered to our house but left by a neighbours re-cycling box on the main road approx ***yds away. The parcel could have been taken by anybody or could have been severely damaged as it has been pouring with rain all day. We were just lucky that our neighbour saw the parcel and took it in and then phoned us.*We consider this to be appallingly bad practice by the courier and would welcome an explanation as to why it happened.
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-gilespgg
Oct 11th, 2018 - 3 mons ago
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GetHuman-gilespgg started working on this issue
Oct 11th, 2018 4:41pm