I believe that I currently have in excess £*** in my account but when I attempt to buy...

GetHuman-son_lons's customer service issue with Amazon.com (UK) from September 2018

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The issue in GetHuman-son_lons's own words
I believe that I currently have in excess £*** in my account but when I attempt to buy goods using this credit I am required to pay for the new goods by credit card. how do I access my account credit?
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-son_lons
Sep 27th, 2018 - 3 mons ago
I have an issue with Amazon.com (UK) too
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Seen by 2 customers so far
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GetHuman-son_lons started working on this issue
Sep 27th 7:06pm