my amazon echo music does not connect to my echo it needs to be dis connected from my...

GetHuman838658's customer service issue with Amazon.com (UK) from July 2018

Help with my Amazon.com (UK) issue
The issue in GetHuman838658's own words
iwas trying to connect the above to my amazon Echo ... my amazon echo music does not connect to my echo it needs to be dis connected from my old laptop email address being *****@***.com do I do this my new e mail is *****@***.com
my echo is connected to my old laptop and needs to be disconnected and reconnected to my new lap top which is connected virgin wi*fi
so I can listen to music like i did from my old laptop
comparatively new customer
GetHuman said they fixed the problem but it still is not fixed
I have an issue with Amazon.com (UK) too
How GetHuman838658 fixed the problem
it is not fixed Gethuman******
Please help with my Amazon.com (UK) issue
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Amazon.com (UK)

amazon unlimited music
Customer service issue
Reported by GetHuman838658
Jul 1st, 2018 - a yr ago
I have an issue with Amazon.com (UK) too
Fixed
Seen by 11 customers so far
Similar issue to 445 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account
Timeline
GetHuman838658 started working on this issue
Jul 1st, 2018 10:18am
GetHuman838658 confirmed the issue is fixed. Hooray!
Jul 1st, 2018 10:43am