I made an order on **-**-****. My order * **************. I ordered from the SmileBaby...

GetHuman1334491's customer service issue with Aliexpress Service from December 2018

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The issue in GetHuman1334491's own words
I want the doll I ordered. They need to ship it to me the fastest way they have, at THERE EXPENSE! This is there fault. ... I made an order on **-**-****. My order * **************. I ordered from the SmileBaby Store. The order was $**.**. I ordered **cm silicone cloth baby doll reborn **" for girls. I paid with PayPal. When the order was complete, the screen said, " Thank you :) We have recieved your payment amount: US $**.**. So my order was paid for! The payment went threw my bank on the ** of December. Then you send me an E-Mail to: *****@***.com saying you canceled my order because payment was not made by the **th! I was just getting on line to track the shipment, because we moved to a new house, so I needed to contact the company who was shipping the Doll to tell them the change of address. The new address is *** W **** So. Syracuse Utah. The old address was **** W **** So. Syracuse, Utah *****. The E-Mail will change too, because of the move. You will need to contact me now @ *****@***.com. The Doll is for my Granddaughter for Christmas! I need the doll sent the quickest way possible.
It's a Christmas present! It would have almost been here. I don't understand how come this happened! It was paid for, & they said it wasn't & canceled the order! Doesn't make sense! How could they make such a stupid mistake. They need to get this order to me asap!!!!
Send my order, ASAP! AT THEIR EXPENSE!
I expect them to follow threw and send out the order! Infact they said it had been shipped! Sounds like they don't know what they are doing. This is what I was afraid of. I hesitated about using this web site, I guess I should have went with my Intuition.
No, just recieved the e-mail
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Aliexpress Service

Customer service issue
Reported by GetHuman1334491
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 10176 others
0 customers following this

Timeline

GetHuman1334491 started working on this issue
Dec 26th, 2018 11:13pm

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