Order ID: ****************Product does not function as described. I started dispute. Up...

GetHuman-dverveer's customer service issue with Aliexpress Service from December 2018

7 views | 10128 similar | 0 following
Help with my Aliexpress Service issue
First: share to improve GetHuman-dverveer's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Aliexpress Service help.
The issue in GetHuman-dverveer's own words
Order ID: ****************Product does not function as described. I started dispute. Uploaded * videos, and ALI accepted refund of € **. Seller proposed return only, ALI accepted that too, I rejected. Suddenly dispute closed and I have to return ! Seller gives false adress * Google Maps says its wrong, shipping company says its wrong too*. Shipping costs me € **. If it does not arrive I loose € *** purchase and € ** shipping and product ! I contacted agent by chat. First Jer, he just disconnected at **th december. Then Allyiaa, she promised to arrange a special refund for special client***th december*, she made me CLOSE the dispute ! Nothing happened also. Yesterday caht with Cheryl, she escalated problem. I spend one hour chatting with her and uploaded again a video - https:**youtu.be***CPuje-k*g - . She promised a refund of € ** * Case ID is **************** *. Today I recieve an email to return the product to the same fake adress in China and 'negotiate with seller' . Do you think I am stupid ? Maybe, as I buy too much on Ali Express.

GetHuman-dverveer did not yet indicate what Aliexpress Service should do to make this right.

How GetHuman-dverveer fixed the problem

We are waiting for GetHuman-dverveer to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Aliexpress Service's attention and get better help faster. Tap below to get started.
Having Aliexpress Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dverveer fixes it.
This email address isn't valid

Aliexpress Service

Customer service issue
Reported by GetHuman-dverveer
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 10128 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information


GetHuman-dverveer started working on this issue
Dec 26th, 2018 12:27pm

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies