Order ID: ****************Product does not function as described. I started dispute. Up...

GetHuman-dverveer's customer service issue with Aliexpress Service from December 2018

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Order ID: ****************Product does not function as described. I started dispute. Uploaded * videos, and ALI accepted refund of € **. Seller proposed return only, ALI accepted that too, I rejected. Suddenly dispute closed and I have to return ! Seller gives false adress * Google Maps says its wrong, shipping company says its wrong too*. Shipping costs me € **. If it does not arrive I loose € *** purchase and € ** shipping and product ! I contacted agent by chat. First Jer, he just disconnected at **th december. Then Allyiaa, she promised to arrange a special refund for special client***th december*, she made me CLOSE the dispute ! Nothing happened also. Yesterday caht with Cheryl, she escalated problem. I spend one hour chatting with her and uploaded again a video - https:**youtu.be***CPuje-k*g - . She promised a refund of € ** * Case ID is **************** *. Today I recieve an email to return the product to the same fake adress in China and 'negotiate with seller' . Do you think I am stupid ? Maybe, as I buy too much on Ali Express.

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Aliexpress Service

Customer service issue
Reported by GetHuman-dverveer
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 10128 others
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GetHuman-dverveer started working on this issue
Dec 26th, 2018 12:27pm

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