My order ************** is claimed to be delivered. But I didn't recieve it. I contacte...

GetHuman-paustjul's customer service issue with Aliexpress Service from December 2018

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My order ************** is claimed to be delivered. But I didn't recieve it. I contacted dhl and was told that it went to another person called Wittich from Niederaula. And I live in Berlin. Dhl said it is due to German dhl tracking id (it is RS*********DE, you can see it on your given dhl tracking site directly under the Shipping id) - they delivered it to the person with that id. So my parcil went missing or was wrongly delivered. Dhl says only the sender (you) can report the parcil missing and place the order by dhl to examine it. You can send them the sending confirmation and they would examine what went wrong. I can't do it they said. Please help.*Should I ask for extension of processing time?**Regards*Julia Paust
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Aliexpress Service

Customer service issue
Reported by GetHuman-paustjul
Dec 6th, 2018 - 6 mons ago
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GetHuman-paustjul started working on this issue
Dec 6th, 2018 10:20pm