I received a $***.** acoustic guitar that is damaged and built poorly. I provided photo...
GetHuman1680200's customer service issue with Aliexpress Service from December 2018
Help with my Aliexpress Service issue
First: share to improve GetHuman1680200's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1680200's next move: try the Aliexpress Service help center again.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1680200 will want to follow the link below to head to their help center. We will check on GetHuman1680200 later to make sure it's all set or try to help escalate.
I received a $***.** acoustic guitar that is damaged and built poorly. I provided photos and video of a * inch crack in the wood which makes this guitar have no value. I opened a dispute and your response was to issue me an $**.** credit. I do not understand how you can come to that decision. It has no value even though it can still make sound. It is defective and broken. This is an instrument not a machine. Its value is based on condition. A large crack makes it have no value. It can not be put back to new condition. How did you come up with this solution? How is it possible to know that a crack that makes a $***.** acoustic guitar worth nothing, now worth $**.** less? I know you let the seller say it cost $**.** and that is the number you sent back to me. $** will do nothing for this item. You can not fix it. It is defective. You know nothing about acoustic guitars if this is your solution.
GetHuman1680200 did not yet indicate what Aliexpress Service should do to make this right.
I have an issue with Aliexpress Service too
How GetHuman1680200 fixed the problem
We are waiting for GetHuman1680200 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.