I received a $***.** acoustic guitar that is damaged and built poorly. I provided photo...

GetHuman1680200's customer service issue with Aliexpress Service from December 2018

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The issue in GetHuman1680200's own words
I received a $***.** acoustic guitar that is damaged and built poorly. I provided photos and video of a * inch crack in the wood which makes this guitar have no value. I opened a dispute and your response was to issue me an $**.** credit. I do not understand how you can come to that decision. It has no value even though it can still make sound. It is defective and broken. This is an instrument not a machine. Its value is based on condition. A large crack makes it have no value. It can not be put back to new condition. How did you come up with this solution? How is it possible to know that a crack that makes a $***.** acoustic guitar worth nothing, now worth $**.** less? I know you let the seller say it cost $**.** and that is the number you sent back to me. $** will do nothing for this item. You can not fix it. It is defective. You know nothing about acoustic guitars if this is your solution.
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Aliexpress Service

Customer service issue
Reported by GetHuman1680200
Dec 3rd, 2018 - 2 mons ago
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Dec 3rd, 2018 5:00pm