I orderes Hair on aliexpress from a seller called BY Official Store. They have a wareho...

GetHuman-preddyfa's customer service issue with Aliexpress Service from September 2018

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The issue in GetHuman-preddyfa's own words
I orderes Hair on aliexpress from a seller called BY Official Store. They have a warehouse in the US and that’s where I recieved the hair. I was unhappy with the hair so i messaged the seller that I wanted to return it to the US warehouse, he insisted that I ship it to the China warehouse. I shipped The hair back in *-* days. I paid $***.** for the hair. The seller is now refusing to issue a full refund because he claims china’s Customs tax such products very high because of the price. I live In the US. I know Nothing about china’s Customs. The seller said the package is currently with china’s customs and will release the product to the seller once they seller pays the tax (which he refuses to pay because he claims it’s too high). I have done my part and returned the hair in the same condition i recieved It. I expect A full refund and have opened a dispute

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Aliexpress Service

Customer service issue
Reported by GetHuman-preddyfa
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 4181 others
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GetHuman-preddyfa started working on this issue
Sep 16th, 2018 12:53pm