Still no answer from Alibaba why this happened

GetHuman-petsandw's customer service issue with Alibaba from September 2020

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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-petsandw's own words
I want answers why Alibaba charged my account twice or let my bank information out. ... I purchase through Alibaba. I have no current orders. I had two unauthorized charges from Alibaba.com: one was stopped and the other is now disputed. This happened two days before a new card was issued to me. I now can't trust the security that Alibaba. The charges came from Alibaba.com as in my past orders with the bank information the same. How did my card info get out if this was not you? Why do I see Alibaba.com as payee? Please explain what has happened. If Alibaba can't keep this from happening then I must look for manufacturers in different countries. Also I have not have any current orders on Alibaba or any in the past few months.
Need answers and not excuses
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Alibaba

Abibaba Billing
Customer service issue
Reported by GetHuman-petsandw
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 407 others
0 customers following this

Timeline

GetHuman-petsandw started working on this issue
Sep 29th, 2020 3:52pm
GetHuman-petsandw indicated the issue is not fixed yet.
Sep 29th, 2020 11:04pm
GetHuman-petsandw indicated the issue is not fixed yet.
Sep 29th, 2020 11:05pm
GetHuman-petsandw indicated the issue is not fixed yet.
Sep 30th, 2020 3:21pm
GetHuman-petsandw indicated the issue is not fixed yet.
Sep 30th, 2020 3:26pm

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