AliExpress Customer Service Issues

Hello AliExpress Service, I contacted DHL regarding my package with tracking number [redacted][redacted] as instructed. DHL mentioned that the sender needs to initiate a request for delivery or a refund. Despite reaching out numerous times, the sender has not responded for weeks. It is frustrating as my package was due by July 7th, and today is already July 12th. I urgently need either my package or a refund. The DHL office informed me that only the sender can claim for damages. Therefore, I urge the seller to respond promptly to resolve the issue. Please help me get my money back or receive my shoes soon. Regards, Trent Chi.

My order consisting of six pieces is currently held at customs, where they are requesting USD 45 for each of the seven packs. Although the total amount of the order is approximately [redacted] USD, customs insists on charging 45 USD per pack due to recent customs tax changes in my country. After contacting them, I was informed that AliExpress was notified multiple times regarding these changes for customers to be aware of before making a purchase. I kindly request your assistance in resolving this issue promptly, as I may have to return all seven orders for a full refund if a solution is not reached. Order Number: [redacted][redacted] Date: June 2, [redacted] Thank you for your support. Hatice Semra Ascioglu

Hello, I would like to report an issue with an order I placed recently. I ordered a dress intended for a 6-month-old, but I received a dress for a 6-year-old instead. I promptly returned the incorrect dress upon receiving it and contacted the seller to explain the situation. The seller attempted to resolve the issue by providing a payment bonus, but unfortunately, the bonus did not work when we tried to use it. Despite providing evidence of the return shipment, the seller claims they never received the dress back. We have exhausted all efforts in trying to resolve this directly with the seller, who has now advised us to contact AlliExpress for further assistance. We are seeking a refund as we need the correct dress in time for an upcoming event, but the lack of response from the seller is concerning. Thank you for your attention to this matter. Best regards.

Hello, We ordered a dress for a 6-month-old, but received one for a 6-year-old. Upon discovering the mistake, we promptly returned the dress the same day it arrived. We reached out to the seller to explain the issue, and she provided a payment bonus to reorder the correct size. Unfortunately, the payment bonus did not work, and even after informing the seller, she claimed not to have received the returned dress. However, we have proof of the dress being delivered back to her. Despite sending all necessary evidence, the seller refuses to assist with a refund or sending a new dress. She advised us to contact AlliExpress and ceased communication with us. We are now seeking a refund as we will not receive a replacement dress in time for our event, and the seller is unresponsive to our attempts to contact her. Thank you for your assistance. Best Regards, R.M. Bazan

I have opened a dispute on Aliexpress, but my messages regarding the issue have been ignored. The items I received do not match the description as they are supposed to have zippers but do not. I have reached out to customer service agents multiple times, and they assured me I would receive a full refund of €38.89 for the four items. However, the dispute was closed, and I only received a refund of €7.74 for one item, which is unacceptable. I am disappointed with the resolution and would like to know whom I can contact to rectify this situation. The correct refund amount should be €38.89 for all four items that are without zippers, contrary to the description. I have made numerous attempts to address this issue with customer service, and I expect the full refund as promised.

Good morning, I am reaching out regarding an issue with an order. Our order number is [redacted] for a 6-month dress, which we received as a 6-year-old dress. Upon noticing the error, we promptly returned the item the same day it was received. We informed the seller of the situation, and they provided a payment bonus to reorder the correct dress. Unfortunately, the payment bonus did not work, even after informing the seller. Despite providing proof of the returned item, the seller claims they never received it. We have exhausted all options with the seller, who is unwilling to assist further. They directed us to contact AliExpress for any complaints and ceased communication with us. We are seeking a refund as obtaining a new dress for our event is now time-sensitive, and the seller is unresponsive. Attached are all relevant details, including the order number, for your assistance in resolving this matter promptly. Thank you for your attention and support. Best Regards.

I am experiencing significant issues with the products I received from the seller "My Ferrari Store." My order number is [redacted] and it included 3 SSD external disks, priced at 55.43 euros. The order consisted of 2 SSD disks - one with a capacity of 1TB and the other 4TB. However, both disks only allow me to copy 64GB of data, causing Windows to crash when attempting to back up more. I reported this problem to the seller 2 months ago with no response. Similar issues have been raised on YouTube regarding fake disks. Despite multiple requests, the seller has not cooperated, so I am seeking a refund through AliExpress. I am hopeful for a prompt resolution. Thank you.

I ordered an item from your store, Blue Dream Zhu, with parcel number RO[redacted]57EE. Unfortunately, I was unable to pick it up on time as it was delivered far from my home address by the parcel delivery company in Lithuania, www.omniva.lt. After contacting the delivery company, I learned that the package was being sent back to the seller. I opened a dispute and provided a screenshot showing I didn't receive the item, but the dispute was closed without a refund. I tried to resolve the issue with the seller by offering to order something else, but they refused and blocked me from their store. What I am requesting is for the parcel returned to Blue Dream Zhu to be resent to me. I have an official email from the parcel company www.omniva.lt as evidence that the package was indeed returned to the seller.

Hello, we have been long-time clients using the email [redacted] After some recent changes to your website, our account got erased, and we ended up changing our email to [redacted] We are missing an order for cinema speakers that was supposed to arrive last week. We are also concerned about losing our order history as we have regular sellers and continue to make purchases. We have followed the steps on AliExpress but keep running into issues with the automated responses from customer service. We are requesting human contact to help us resolve these problems. Please respond in English or Spanish as we are in Israel. Thank you. Best regards, Nora and David Gotesdiner. WhatsApp: +[redacted]57, GMT+2.

Order ID: [redacted][redacted] Order Placed: June 17, [redacted] at 12:22 Item: 20pcs Leather Stamping Tool Set Seller: Comfort House Store Carrier: CNE Express Tracking Number: LP[redacted][redacted] Delivery Date: May 23 Issue: Order not received. Unable to open dispute as seller requires proof for a non-received item. Seller Response: Seller unable to ship goods, suggests canceling order for immediate refund. Trouble Faced: Unable to open dispute; seller not cooperative in issuing refund despite communication. Requesting Assistance in Resolving Dispute. Thank you. - R. Lee

I purchased a 20pcs Leather Stamping Tool Set from Comfort House Store on Ali Express with Order No. [redacted][redacted] on June 17, [redacted], for SG$15.43. The seller informed me they couldn't ship my order and advised opening a dispute for a refund. However, I'm experiencing issues with the Open Dispute app as I can't input any information in the "PROVIDE MORE INFO IN SUPPORT OF YOUR REQUEST" box, and the SUBMIT button doesn't work. Despite communicating multiple times with the seller, they claim they can't assist without the dispute being opened. Additionally, I couldn't find any customer support email on the Ali Express website. I seek assistance in resolving this matter.

On March 28, I made a purchase of a New Rear Acquisition Module from the CAR TOOLS DROPSHIPPING STORE on Aliexpress. My order number is [redacted][redacted], and I paid $[redacted] CAD for it. Upon receiving the module and installing it in my vehicle, I discovered that most functions were not working as expected. The seller's instructions mentioned that the module needed to be specifically programmed for my vehicle's VIN. I scheduled an appointment with a local Mercedes-Benz dealer, but unfortunately, even after two hours of work, they were unable to establish communication with the new module. I tried using an alternative equipment, AUTEL MAX.COM, but encountered the same issue. I shared all relevant information, including a copy of the Mercedes-Benz shop work order, with the seller. Despite multiple attempts to explain the problem, provide videos, and even suggestions for return with me covering shipping costs, the seller insisted that I fix the module myself, which doesn't seem reasonable for a new part. After months of back and forth, I am left with a defective part and no resolution in sight. It seems like I may need assistance in handling this matter.

Since 02/05/[redacted], I have been in contact with the seller, Bright Sword Store, regarding a faulty hard drive. The seller promised to send me a replacement, so I did not open a dispute. However, I have yet to receive anything. A package was sent, but the tracking number shows it was delivered to Martelange, indicating a logistics issue. The seller said they would check on this, but whenever I inquire about the progress, they just send smiley faces. I paid 45 euros for something I have not received. I would appreciate it if you could follow up with the seller to honor their promise of sending me another hard drive. Thank you.

I purchased a device from a seller who is now requesting me to withdraw my dispute. This is concerning as receiving broken and non-functional items is illegal everywhere. Despite my efforts to provide evidence of the device's issues, such as sending videos of it not working, the seller has failed to offer a proper solution. Instead, they suggested using a different cable to charge the device, which is not acceptable. The seller's behavior is unacceptable, and they seem to be attempting to scam customers. I urge others not to dismiss these concerns and to ensure that sellers cannot take advantage of buyers on this platform.

Dear AliExpress Managers, On April 17, [redacted], I bought an electric stepper from the Monkey San Store for $[redacted].96, which included shipping. Unfortunately, the device arrived damaged and non-functional. Despite my efforts to contact the store with a detailed video of the issues, they have not responded to my request for a refund or a replacement. As a person with [redacted]% medical disability and leg circulation problems, this device is crucial for me. I urge AliExpress to remove the store's listings from your platform. I have attached my latest correspondence with the store for your reference. Yours sincerely, Yitzhak Bazarno Israel

Dear AliExpress Managers, I am writing to address my recent purchase of an electric stepper from the Monkey San Store on April 17, [redacted]. Despite paying $[redacted].96 for the product, including shipping, I received it in a damaged condition. The device is non-functional as it does not receive electricity, the remote control is defective, and the pedals cannot be attached due to mismatched screw sizes. I have contacted the store with a detailed video outlining the issues but have been met with no resolution. As a person with a [redacted]% medical disability and circulation problems in my legs, this device is crucial for me. I urge AliExpress to investigate and remove Monkey San Store's listings from your platform. Attached is my last email to the store expressing my dissatisfaction and demanding a refund or a working replacement device. Sincerely, Yitzhak Bazarno Israel [redacted]

Hello, I placed an order on your website, (Order Number: [redacted][redacted], Order Placed on: July 1, [redacted]). I was supposed to receive this product on July 5th, but as of today, I have not received my package. The seller is not being helpful, here is their response (The post office provided me with a receipt. I cannot file a claim. You can only file a claim with your local post office). I am sorry, but it is not my responsibility to file a claim for this product. I placed an order, and it is the seller's duty to ensure delivery to their customer. Therefore, I request a replacement of the product or a refund. I am considering not ordering anything from AliExpress again. Hoping for a positive resolution, I await a favorable response from you.

Subject: Re: Returning Your Item Dear AliExpress Team, I have prepared the package for return, but the process seems overly complicated compared to the EUR 23.10 purchase price. I am aware of the customs process for shipping from the EU to China. I am puzzled as to why I can't return the faulty radio to France (Geartronics France Factory Store) where I originally received it. I have decided not to return the defective radio but instead dispose of it as electronic waste and provide feedback accordingly. I am not willing to cover the EUR 22.00 return shipping cost upfront; I am hoping for a replacement instead. Best regards, Bernd Eichberger

I purchased a 28-inch wig from Ali Panda Official Store for my birthday. The package was shipped via USPS but unfortunately was not received on July 18, [redacted]. Despite someone being present at the delivery location, the Postman did not deliver the item. I have contacted the seller and provided all the necessary details, requesting them to contact USPS for assistance. Although I understand that packages can sometimes go missing, I should not have to bear the consequences as a customer. The seller has been uncooperative in offering a refund or replacement, causing me emotional distress as my birthday plans have been affected. It is disappointing that after years of using AliExpress, I am facing this issue. I kindly ask for your help in resolving this matter promptly. Thank you.

Dear Customer Service, I am writing to address issues with the recent purchase of two products from your platform. The SD card and USB cable I received are faulty, causing data loss and not meeting expectations. Despite providing evidence to support my claims, the seller has been uncooperative, even resorting to sending irrelevant messages. The proposed solutions, such as returning the items to China at a high cost, are unreasonable and not acceptable. The lack of assistance from the live chat further complicates the situation. I am giving AliExpress a 14-day ultimatum to issue refunds; otherwise, I will seek legal action. Regards, S.P.