I made some orders on Aliexpress a month ago.*Seems that eveything is going good With...

GetHuman-ineserap's customer service issue with AliExpress from June 2020

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The issue in GetHuman-ineserap's own words
I made some orders on Aliexpress a month ago.*Seems that eveything is going good With * of them, althought they are late, I can Understand that situation due to the pandemic. *Anyway, the other ones, * of them, Have already arrived to my country more than * week ago, and I haven't received them yet and can't track them on my country's courier.*I searched about it and It seems that CTT Express (My country's courier) doesn't work With YanWen Logistics.*I sent them (CTT) some emails and they say they can't track it, they told me to talk With the seller Who says that is the code, and the only thing they tell me is to wait, Shouldn't I be able to track it here? I mean I can track everything that is transportated by China Post. Why Can't I do it With YanWen? *There are many complains about people Who don't get their orders when the transportation company is YanWen. Seems like the orders arrive to the destination country and then dissapear, I thought that the problem was in my Country's courier But then I started searching and that happens in many countries, so It really seems to be a problem of YanWen. The tracking code ins't available and It says "order not found". *The *rd one, I dont Have updates about it for a month ago, I Have no Idea where the product is, I Have the tracking to all the orders except that one.*Aliexpress sets ***** as the limit date for delivery. I'm gonna wait until the end of the week and then try to open a dispute.

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Customer service issue
Reported by GetHuman-ineserap
Jun 14th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 19675 others
0 customers following this
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GetHuman-ineserap started working on this issue
Jun 14th, 2020 2:54pm
GetHuman-ineserap indicated the issue is not fixed yet.
Jun 17th, 2020 11:38am
GetHuman-ineserap indicated the issue is not fixed yet.
Jun 17th, 2020 8:11pm

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