Buy hot air station that broke after first try. Didnt get a propper help with the dispute and seller.

GetHuman-flachdac's customer service issue with AliExpress from April 2020

Help with my AliExpress issue
The issue in GetHuman-flachdac's own words
Opend a dispute and send Photos and Videos as evidence. **Dispute was closed with the woerds "Dear buyer, we found your evidence is not clear enough for us to judge the product problem". Thats it. ... Hello.*I have bought a hot air station and unfortunately it was defective in my house.*I had already opened a dispute and sent a photo and video proof that the device is defective.*Alixpress simply closed the ticket on the grounds that the evidence was inconclusive.*I was not given the opportunity to submit any other evidence. They didn't say what exactly the problem with my evidence was.*Now I spent almost $*** and I have a faulty station and I can't get a replacement. **I think it is a great pity that there was no good way to get a replacement. *It was the first time I received a defective station after ordering so many times and I felt that there was no good chance to get a solution.*The salesman says that I should open a disputer, I did, and it was closed again and had no possibility to go into it.*I think it is a pity that it has to be like this.**With kind regards**Phil
It would be nice to have a real contact person and the evidence you send is not answered with: the evidence is not clear and the dispute is simply closed without the possibility to present any other evidence.*And it would be nice if you have the possibility to get either money or a replacement device you paid for.
I wrote to the seller and the answer was that the dispute was closed.*I think my money is gone and I can't get a replacement even though I delivered the evidence as requested.
Write to Aliexpress and seller and opened a dispute but none of the way worked propper.
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AliExpress

Hot Air Station from KSGER
Customer service issue
Reported by GetHuman-flachdac
Apr 13th, 2020 - 2 years ago
Fixed
Seen by 19 customers so far
Similar issue to 17067 others
0 customers following this
Items needed
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Timeline

GetHuman-flachdac started working on this issue
Apr 13th, 2020 3:47pm
GetHuman-flachdac indicated the issue is not fixed yet.
Apr 13th, 2020 8:08pm
GetHuman-flachdac confirmed the issue is fixed. Hooray!
Apr 13th, 2020 8:11pm

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