ALIEXPRESS TICKET *********This is the ticket ID: ********************:***Our agent wil...

GetHuman4404921's customer service issue with AliExpress from February 2020

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Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman4404921's own words
ALIEXPRESS TICKET *********This is the ticket ID: ********************:***Our agent will be with you shortly...* *Macy*customer service consultant*Our agent is now in the chat.*Hi! This is Macy from AliExpress Customer Service Team.*How may I help you today?*CHARGES ARE HIGHER THAN TOTAL DUE BANK SAYS THEY ONLY CHARGE *% WAY OVER *% BEING CHARGED*May I have your order number please?*I DID NOT PLACE ORDER BECAUSE OF THE DIFFERENCE IN CHARGES*ITEMS STILL IN CART ***.** AND I AM BEING CHARGED ***.??*Can you please send me a screenshot of that?*BANK SAYS EXCHANGE FEES R *% *Please send me a screenshot of proof.*Order Summary Subtotal US $***.** Shipping US $*.** Savings - US $*.** Total US $***.***Please send me a screen capture.*US $***.** Shipping Information deborah bell, * ******* **** jasmine rd nw Carrollton, Ohio, United States, ******WENT UP SINCE LAST TIME*I need a screenshot.*SENT THEM BOTH***:***I need a pictire.*Picture.*NOTE *ST SAYS ***.** *ND TOTAL CHARGED ***.***I COPIED AND PASTED *I need a proof that the payment was made from aliexpress.*STRAIGHT FROM PAGE*AGAIN I DID NOT PAY IT BECAUSE OF THE DIFF OF WHAT THEY WANT TO CHARGE MY CARD*I need a proof that the amount was from aliexpress so I can help you to track it.*HOW CAN U TRACK AN ORDER THAT WAS NOT PLACED*https:**shoppingcart.aliexpress.com*shopcart*shopcartDetail.htm?spm*****.best.*******.*.**a**GFc*GFcOF*Please send me a screenshot of the amount and a proof that the charges was from aliexpress.*HOW DO I DO A SCREENSHOT*Please use this https:**snipboard.io****:***OK NOW HOW DO I GET IT HERE*Send me the link*https:**snipboard.io*wGU*AH.jpg*Thank you for the screenshot please give me a minute.*That is a wrong image.* *WHAT DO U WANT*The screen shot of the payment proof or a charge that came from aliexpress.*https:**snipboard.io**ZlNIk.jpg***:***How about your bank proof?**RD TIME I DID NOT PAY IT BECAUSE OF THE DIFFERENCE OF TOTAL AND THE TOTAL THEY WANT TO CHARGE ME*I need a bank payment proof.*Y I AM NOT TRYING TO GET MY MONEY I AM TRYING TO FIGURE OUT THE DIFFERENCE IN THE CHARGE*B* I PAY *That is from the transaction fee.*WHOS TRANSACTION FEE*Please do verify it in your bank account of they deduct you on that amount.*Please go directly in your bank.*I DID THEY SAID THEY CHARGE A *% FEE FOR EXCHANGE ONLY THIS IS WAY OVER *%***:***May I have your email address, please?*I will escalate this case for you.*DEBBIEBELLRE@GMAIL.COM*Thank you for the email address.*Once they have the result the case management will notify you via email.*This escalation may take * to * banking days.*I WANTED TO GET MY ORDER PLACED*Please don't worry your order won't be cancel.*I DIDNT PLACE IT*We are just going to trace your over charges.***:***I HAVENT PLACED IT*Yes place your order once you have the result.*REALLY DONT WANT TO WAIT * MORE DAYS TO PLACE ORDER*You can place and order now if you want.*Since our team is now working on your concern.*GUESS UR TELLING ME THAT I DONT HAVE A CHOICE*AliExpress will intervene to help you. We appreciate your patience in this matter.*WILL THEY GIVE ME AN ITEMIZED SHEET SHOWING ME ALL CHARGES AND WHO AND Y THEY WERE CHARGED*Yes it is.*OK THANK YOU*I will give you the ticket ID.*Just to be sure that I already escalated your concern.*PLEASE*THANK U*This is the ticket ID: *****************i want to know why i am being over charged my ticket does not show up at all.

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AliExpress

Customer service issue
Reported by GetHuman4404921
Feb 28th, 2020 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 16506 others
0 customers following this

Timeline

GetHuman4404921 started working on this issue
Feb 28th, 2020 12:05am
GetHuman4404921 indicated the issue is not fixed yet.
Feb 28th, 2020 5:07pm