AliExpress Customer Service Issues

I am disappointed with the Ed product I received. I ordered a vacuum cleaner, but it doesn't connect to WiFi and doesn't clean effectively. The instructions included don't match the product. I am trying to return it, but my request is being denied. I feel my rights as a customer are being violated. I need this resolved promptly. Please assist me in resolving this issue.

I recently made a purchase from a hair seller for one bundle of hair. Unfortunately, the seller informed me that the hair I ordered was not available and asked if I would be willing to pay extra for a different bundle. I declined and requested a refund instead. The seller mentioned it would take 3-7 days to process the refund. After waiting 10 days and not receiving my refund, I followed up with the seller, who suggested contacting customer service due to "too many problems." I am frustrated as I have not received my money back and the lack of communication is very unprofessional. I am seeking assistance in resolving this matter. My order number is [redacted][redacted].

I purchased a MI 9T Pro phone from a seller during the 11.11 deals. After waiting over a month for shipping, the seller informed me that the product was unavailable. They offered me the Chinese version, K20 Pro, instead, and we agreed. The seller then shipped the product. However, upon checking the tracking number, it indicates that the destination is Spain, not Algeria where my shipping address is. Additionally, the seller is not responding to my messages.

Hello, I need to update my address as I have been experiencing issues with receiving my orders. The last two packages were stolen and I had to involve the police to retrieve them from my landlord. Last Sunday, I was even escorted by the police out of my previous location. My name is Leeann Lackey Reese, and my old address was [redacted] Peaceful Valley Rd, Eastaboga, AL [redacted]. My new address is 40 County Road [redacted], Calera, AL [redacted]. Please assist me in making this address change. My email address is [redacted] Thank you for your help.

I purchased the Lemfo smart watch (LEM11) from Lemfo a month ago. I contacted them after a week due to issues with the watch, and they offered to replace it or provide a refund. However, their responses were delayed, and they mentioned covering shipping costs but specified not to use FedEx or USPS. When I tried shipping via UPS, the cost exceeded $[redacted], almost the same as the watch. I informed them of this and have since packaged the watch for return, opting for a refund instead.

I made an order on November 29, [redacted] for a Jordan sweatsuit, but I can't remember the email I used because my phone was stolen. Therefore, I don't have the tracking number. My name is Manuel Lopez, and my new email is [redacted] I made the purchase with my Mastercard, and the funds were deducted. You can reach me at [redacted]. My address is [redacted] W Tarook, Tucson, AZ [redacted]. I have yet to receive my order and need assistance.

Hello! Three weeks ago, all my paid but undelivered orders disappeared from my account linked to the email address [redacted] After speaking with your employee Masha J, I deleted the reset account with the promise of restoring the previous version. Unfortunately, nothing has been done yet. When I try to get in touch again, I am told there is no account (even though I was advised to delete it), but I keep receiving order-related emails to the same address with my name Olena Fesenko mentioned. I have order numbers, dates, payment amounts, and all the necessary data. How can I regain access to my account to track my over ten paid orders? Why are there issues for loyal customers like me who have been using the site since [redacted]? I am looking forward to your response.

I have raised a dispute for order number [redacted][redacted] because the product I received was faulty. Despite uploading evidence of the issue, the seller requested that I repair the item myself, which is unacceptable. Even after attempting the repair, the product still does not function properly. When I contacted the seller privately to address the problem, they instead tried to upsell me more products. This approach is entirely inappropriate when customers are facing significant issues with their purchases.

Hello, I recently placed an order for three pairs of shoes from a supplier on 11/11/[redacted]. The supplier assured me that the order would arrive at my chosen address within 15-30 days. However, after 30 days passed, only one pair of shoes arrived. Despite contacting the supplier, the other two pairs are still missing. I opened a dispute with AliExpress, and they mentioned a refund of $13, but I have not seen this amount credited back to my bank account. Moreover, I am still missing two pairs of shoes that I purchased. I have been trying to reach out to the supplier, but they are not responding to my messages. According to the tracking information, there was an attempted delivery, but I did not receive the two missing shoes. I would appreciate any assistance or advice in resolving this matter promptly. Thank you for your attention.

I had ordered from the FaceBeauty Official Store but did not receive my package. After attempting to communicate with them, I discovered that the package had been sent back to the seller. Despite efforts to resolve the issue, I have not made any progress with the dispute. Upon contacting FedEx as advised by the seller, I learned that the hair had indeed been returned. I seek clarification regarding whether I am entitled to a refund or a reshipment of the hair as I feel I have been wronged in this situation.

I accidentally ordered two wigs, and my vendor agreed to cancel the orders. I have been waiting for five days for AliExpress to refund me. I have not received any email or confirmation regarding the refund, which is making me feel worried. The vendor mentioned it is now in AliExpress' hands, and I am unable to get any resolution. My email is [redacted], and my AliExpress account name is leiahbiggs1.

Store: Alikafeii Trading Co., Ltd. Order Amount: $[redacted].88 Tracking shows delivery at 11:14 am in Smithville, ON. This is the second time an order has been delivered elsewhere. I suspect fraud as the address on the order is clear. I believe there is deliberate dishonesty because nothing ordered from you has arrived as described. I am very dissatisfied with your service and the lack of communication to resolve issues. There has been no contact, just a run-around.

On May 5th, [redacted], I purchased the aptv application, which appeared in my order list. However, after making the payment, I realized that the order had vanished from my AliExpress message box. After speaking with my bank, I was informed that the payment was successfully processed to the seller, and I was provided with the authorization number for my payment (Authorization No: [redacted]). Unfortunately, I have been unable to reach the seller since then. I kindly request your assistance in facilitating a full refund for this transaction. Best regards, Boualem

I am encountering two issues. Firstly, I mistakenly marked a ponytail order as received, but I actually did not receive it. Secondly, I purchased a necklace from a store, paid $8 on AliExpress, then got additional charges of $47.94 from another website. If the necklace's actual cost was $47.94, I would like to return it.

I ordered two items, but immediately saw them in the "Awaiting Payment" tab. It mentioned cancellation after a certain time. I selected "Pay Now" for one item and received multiple emails and confirmation numbers. Despite choosing "To be shipped," it didn't show any results. Consequently, I unintentionally paid for two of the same item and now seek a refund to my credit card.

Hello, I placed an order on December 13th with order number [redacted][redacted]. Despite a delay of over 4 days, I tried to contact the seller who did not respond. I mentioned cancelling the order due to lack of response and disinterest, then proceeded to cancel the order on December 17th. To my surprise, on December 19th, the seller shipped the product without notice or addressing my cancellation. The seller seemingly ignored my decision and proceeded to send the product without explanation. I am troubled by this situation as the seller took action against my wishes and without communication. This experience has left me hesitant to make future purchases on the site, especially as a loyal customer. I seek assistance in resolving this matter as the seller's actions are unacceptable. Thank you, N.J.

Dear AliExpress, On 1/12/[redacted], I bought a wig from the Lemoda Official Store with Order ID [redacted][redacted] for £67.34. I also paid an additional £13.50 to return the item to the sender. Unfortunately, upon opening the package, I discovered that the wig did not match the one displayed in the pictures. I promptly returned it. The refund process has been complicated, as I initially thought it would be returned to the same card used for the purchase, but I am now being informed that it can only be processed through PayPal, which I did not use for this transaction. I am currently receiving messages stating that the refund is still pending, although the item is already at the warehouse. I urge for a prompt resolution as the parcel was sent from the UK on 13/12/[redacted], and released from customs on 18/12/[redacted]. I kindly request the refund to be transferred back to my credit card. Thank you.

I encountered an issue with Klarna and ALi Express that I need help with. Despite being on hold for 17 minutes, Klarna's customer service abruptly ended the call, accusing me of receiving reminders that I have never actually received. Today, I received what seems to be the final reminder for an item that I never received. I had made a purchase on Ali Express in September [redacted], including canceled items, but the specific item in question is not listed, nor have I been informed about it. Klarna's customer service was extremely rude, even going as far as threatening me with debt collection. I can prove in my customer portal with Ali Express that no such item was ordered for €5.15. This experience has led me to vow never to use Klarna again.

I'm having trouble accessing my account. The website says I'm logged in, but I don't have an account. I want to order four items, but I'm unable to proceed. It's frustrating not being able to speak to a person for help. Even Amazon has customer service representatives available. I've been trying for two hours to log in. Many people would give up after half an hour and go to a different company to make their purchase. It's unfortunate because you could lose business this way.

Hello, I am experiencing an issue with the earphones I bought six months ago - Order Number: [redacted][redacted]. I have reached out to the seller (MPOW Authorized Store), who has agreed to refund me $13. They have advised me to contact AliExpress and inform them of this agreement. However, I have been unable to reach AliExpress through their normal chat service due to the page being under maintenance. What steps should I take next? Best regards.