The box's came in damaged. We had a customer order the product so we over nighted it t...

GetHuman2898323's customer service issue with AliExpress from May 2019

Help with my AliExpress issue
First: share to improve GetHuman2898323's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman2898323's own words
The box's came in damaged. We had a customer order the product so we over nighted it to them. We ended up having to pay for them to send it back to use because they did not want the product because of how damaged the box was. When we received the product they sent the product in one layer of bubble wrap with what looked to be bubble wrap. The product was not wrapped securely. We did open a dispute like you guys recommended. You guys sent back a proposal of us keeping the product and they refund $*.** or us send the product back for a full refund which would cost more then what we paid for the product that we cant even sell. We also asked the seller if they would just send us new boxes for the product and they wouldn't do that until we ordered more products from them.
GetHuman2898323 did not yet indicate what AliExpress should do to make this right.
I have an issue with AliExpress too
How GetHuman2898323 fixed the problem
We are waiting for GetHuman2898323 to fix the problem and share the solution with the rest of us customers.
Please help with my AliExpress issue
Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

Customer service issue
Reported by GetHuman2898323
May 10th, 2019 - a mon ago
I have an issue with AliExpress too
Not resolved
Seen by 4 customers so far
Similar issue to 21151 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address
Timeline
GetHuman2898323 started working on this issue
May 10th 11:53am
GetHuman2898323 indicated the issue is not fixed yet.
May 10th 4:28pm
GetHuman2898323 indicated the issue is not fixed yet.
May 10th 4:28pm
GetHuman2898323 indicated the issue is not fixed yet.
May 10th 4:28pm
GetHuman2898323 indicated the issue is not fixed yet.
May 13th 12:48pm