Flight **** was texted to me as canceled this morning August **, ****, but the flight h...

GetHuman-stringsi's customer service issue with Alaska Air from August 2018

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The issue in GetHuman-stringsi's own words
Flight **** was texted to me as canceled this morning August **, ****, but the flight had actually just been assigned a different flight number. The correct flight number showed up in the Alaska app. The passenger also thought the flight was canceled but ended up just going to a different gate, and is now boarding flight ****. Of course, we are very Happy that there is still a flight to LAX this morning, but just wondering what that was all about?
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Alaska Air

Customer service issue
Reported by GetHuman-stringsi
Aug 13th, 2018 - a yr ago
I have an issue with Alaska Air too
Not resolved
Seen by 2 customers so far
Similar issue to 125 others
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Timeline
GetHuman-stringsi started working on this issue
Aug 13th, 2018 2:34pm