My Airbnb account was hacked and a stay was booked in China for * days. I only became a...

GetHuman3079406's customer service issue with AirBnB from June 2019

Help with my AirBnB issue
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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman3079406's own words
My Airbnb account was hacked and a stay was booked in China for * days. I only became aware of this when I got an email of confirmation and the money had already been taken out of my account. It was non refundable and I alerted Airbnb immediately, and they said they would look into it but I have had no contact from them since even though I have sent several emails. *** euro was taken out of my bank account and I really have to get it back. What do I do? Thank you!
GetHuman3079406 did not yet indicate what AirBnB should do to make this right.
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AirBnB

Customer service issue
Reported by GetHuman3079406
Jun 13th, 2019 - 4 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 4 customers so far
Similar issue to 8860 others
0 customers following this
Timeline
GetHuman3079406 started working on this issue
Jun 13th 8:32am
GetHuman3079406 indicated the issue is not fixed yet.
Jun 13th 2:02pm