I accidentally booked the wrong apartment for my travel. I was worried I would miss out...

GetHuman-kellibab's customer service issue with AirBnB from June 2018

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The issue in GetHuman-kellibab's own words
I accidentally booked the wrong apartment for my travel. I was worried I would miss out on the apartment that I intended to book so quickly booked it and then cancelled my previous booking. I have not been refunded the service fee due to my error. Because of my panic with the error that I had made I did not take the time to read the cancellation policy etc. I literally booked and cancelled within one hour. I would be grateful if you could please understand my mistake and refund the service fee. Thank you*Kelli Babovic
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AirBnB

Customer service issue
Reported by GetHuman-kellibab
Jun 30th, 2018 - 10 mons ago
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-kellibab started working on this issue
Jun 30th, 2018 11:17am
GetHuman-kellibab confirmed the issue is fixed. Hooray!
Jul 4th, 2018 12:51am