AirAsia Customer FAQ

To change the name on a ticket with AirAsia, you typically need to request this change online through the AirAsia website or app. There may be specific requirements or fees associated with the name change, depending on the fare conditions of your ticket. Please ensure the name change is made well before your departure date for a smoother process. Always check the specific guidelines for your ticket type.

Si votre vol a été annulé, vous pouvez généralement vous réorganiser en parallèle ou recevoir un remboursement. Veuillez vérifier les options proposées dans l'e-mail d'annulation ou sur votre compte sur le site d'AirAsia. Vous aurez souvent la possibilité de réserver un autre vol sur la même itinéraire ou d'opter pour un remboursement selon la politique de la compagnie. Pour des instructions détaillées, assurez-vous de consulter le lien vers les informations de contact présent sur cette page pour toute assistance supplémentaire.

If you don't see your booking under your orders, please ensure you are logged into the correct account associated with the booking. It's also possible that the booking was made using a different email address. Make sure to check your spam or junk email folders for any confirmation emails. If the issue persists, please check for any recent updates or maintenance on the website that might affect your booking visibility.

You can request to change your flight to an earlier one if your original flight has been cancelled. Please check the options available through the self-service options on the website or app.

To cancel a double booking with AirAsia, log into your account on the AirAsia website or app. Navigate to the “Manage My Booking” section, where you can view your reservations. Select the booking you wish to cancel and follow the prompts to complete the cancellation process. Be aware of the cancellation policies, as fees may apply depending on fare rules.