How do I change my booking with AirAsia?

If you are traveling with AirAsia and need to change your flight, there are several things that you should know about ahead of time to avoid excess charges and fees.

Adam Goldkamp is the editor / author responsible for this content.
Jul 23, 2019

AirAsia is a Malaysian low cost airline that has grown very popular in the recent past to become one of the foremost budget airlines in Asia. The airline offers domestic and international flights to over 400 cities in 25 countries. Moreover, they are the first airline in Asia to offer completely ticketless travel which means that all booking, scheduling and transactions are all done online. It is a new experience for most customers but AirAsia makes it very easy and smooth.

There are multiple types of booking changes you can make with AirAsia. These changes are made by visiting ‘My Booking' on AirAsia's website. The booking changes you can make include:

  • Changing flight dates and times
  • Change of guest details such as your gender
  • Changing personal contact information
  • Increasing or decreasing checking baggage allowance
  • Altering the chosen in flight meals
  • Changing seat selection
  • Upgrading class (only flight numbers beginning with D7can change flight class)

You have to read your travel itinerary carefully before making any changes. Any changes made to your itinerary are sure to attract amendment fees that will go the payments made for the new purchases. AirAsia strongly advises its customers to check the travel advice and terms and conditions of carriage in your travel itinerary. AirAsia allows customers to make changes to their booking on their site for purchases made from a select number of travel websites and agencies.

Moreover, you can alter your booking from your mobile device via the AirAsia mobile app or the mobile website, by going to ‘My Bookings '.

All booking changes made with AirAsia have to be made before cut off time which is usually 48 hours before departure time. The process to change a booking or AirAsia is as follows:

  1. Launch your web browser and open AirAsia's website or open the mobile app
  2. Log in to your account
  3. Select ‘My Bookings' and click ‘Modify' for whatever booking you want to make alterations to. The changes you can make are listed above.
  4. To change flight date or time select the ‘Edit Itinerary' button and click ‘Change/Update Flight'
  5. Select the new travel date or time. It is paramount to note that the new departing flight must not be later than the original return flight.
  6. Once you select the new flight time or date, you can make purchase add-ons such as meals, baggage allowance and flight seat among others
  7. Review your itinerary and confirm the details.
  8. Scroll down to the payment section and click ‘confirm changes and pay.' The amount of payment will be revealed once you click the confirmation button.

Once you have successfully made the booking, you will have to self check in once more and then you will receive the new itinerary

You can also make changes to a booking with AirAsia through several contact channels offered by AirAsia including:

Live chat

AirAsia have a live chat option on their website where you get to chat to a virtual assistant. Once you click on the virtual assistant's avatar, it will initiate a chat and will present you with a list of topics that it can address. Click ‘Booking Changes' and proceed to describe your changes.

Social media

AirAsia are very active on Facebook and Twitter. They are available for chatting 24/7. You can find the link to their social media pages on their website. The best way to contact them through social media is to send a direct message.

Phone call

You can call AirAsia's customer service at any of their numerous call centers to change a booking. You can retrieve the phone number from GetHuman or from the website.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I change my booking with AirAsia?

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