Hello,*this is Ouiza Meziani phone number ************ I have a regret to tell you my...

GetHuman-ouizamez's customer service issue with Air France from January 2019

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The issue in GetHuman-ouizamez's own words
Hello,*this is Ouiza Meziani phone number ************ I have a regret to tell you my mom experience with Air France.**We booked ticket for her confirmation number is L*GTEY*since she is old I requested an assistance for her from Algeria . ** when she arrived to Detroit she didn't get to the next flight to Kansas. I tried to call I didn't get any update from air france about her statut .** Since is too old and she don't speak English so I was worried about her for the whole night.**I booked an emergency ticket on the same night to Detroit confirmation number F*UIIE from Kansas in purpose to make sure she is doing ok.**I arrived at Detroit at * ** am *I asked about her no one knows where is my mom and had more worries and I kept looking for her with security people and Delta staff even I asked to see delta's manager until **** am we found her. ** So I am asking you the refund for my ticket since it wasn't my fault and no one told me where she is staying the night. ** So I was stressed about her what pushed me to book that expensive ticket. I paid ticket for her and bought that emergency ticket for a single mom like me it's not easy.**please accept my respectful salutations
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Air France

Customer service issue
Reported by GetHuman-ouizamez
Jan 13th, 2019 - 9 mons ago
I have an issue with Air France too
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GetHuman-ouizamez started working on this issue
Jan 13th 11:43pm