Travelled to Paris on flight AF **** on **********.Did not take hand luggage as my case...
GetHuman-garsinic's customer service issue with Air France from May 2018
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The issue in GetHuman-garsinic's own words
Travelled to Paris on flight AF **** on **********.Did not take hand luggage as my case was * cm over the size quoted.On boarding I noticed the size of other peoples hand luggage ,which was WAY bigger than the allowance.*On arriving in Paris our checked in baggage (Costing £** round trip to check in I might add!!) was lost!!*After spending nearly two hours of our valuable time(flight already delayed an hour) filling in a lost baggage report the suitcase turned up! Very annoyed!!! I wish I had just taken my original suitcase as hand luggage like everyone else because the hand luggage size did not seem to apply !*This would have saved me valuable TIME and MONEY!!!
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