Dear Sir*Madam*i travel by Air Canada on *th Feb ****, from Toronto to West Palm Beach...

GetHuman-ilashah's customer service issue with Air Canada from February 2019

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The issue in GetHuman-ilashah's own words
Dear Sir*Madam*i travel by Air Canada on *th Feb ****, from Toronto to West Palm Beach.*I only had Carry on reg size, same carry on i have travel via AC AA and united, no issue. *At the air port she said i have to pay *i had huge beach towel and my running shoes in the carry on may be that is why it was little very little expand. i had no other thing than a small purse and my lap top.*i asked her i can take that out but she said i have to pay. total weight was **-** kg. *i was on my wheel chair, my left arm and shoulder was hurting that is why i put towel and shoes in there and there was much room in my carry on.**i have sent you pictures of my carry on too. *i got a letter from AC, you that i was charged was ok. i am not happy and would like to talk to Manager or some one in charge. *I have sent * more photo yesterday to show you people with same carry on and extra bag as well.*i really want some one to look into this and resolve it.*i can be reached at ***-***-****.*My husband is also travelling by AC on **st Feb. and we both are traveling back on **th by AC back to Toronto.*i do not want same problem again.*Please refund my **.** dollars.*i would like to talk to higher Authority and would like to explain them.**thanks *Mrs. Shah.* CAS-*******- My case number.
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Air Canada

Customer service issue
Reported by GetHuman-ilashah
Feb 15th, 2019 - 8 mons ago
I have an issue with Air Canada too
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