File reference * is HAVAC***** Hello my name is Jack Paul. Good morning, Yesterday Dec...

GetHuman-cubajack's customer service issue with Air Canada from December 2018

5 views
 | 
1277 similar
 | 
0 following
Help with my Air Canada issue
Next: our robot will wait on hold for GetHuman-cubajack to get a Air Canada rep on the line!
Always use the GetHuman Phone tocall Air Canada. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-cubajack's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (2 mons ago)
First: share to improve GetHuman-cubajack's odds
Strength in numbers! Companies respond better when others are watching.
Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-cubajack's own words
File reference * is HAVAC***** Hello my name is Jack Paul. Good morning, Yesterday Dec *, **** I had a tight connection in Toronto from my flight from Calgary.My trip began in Grande Prairie AB In which the flight was delayed due to plane needing maintenance, flight (**** YYC ) to flight (*** YYZ) to flight (**** HAV) I believe my checked baggage did not make the connection so when I got to Havana my luggage did not arrive. I waited for * hrs until airport was empty and went to lost and found and they gave me a paper with a phone number (*********) this has happened to me before as I work here in Cuba and went through this process usually taking *-* days to get baggage. In Cuba the people work every second day so whoever is in charge of this phone number and getting baggage delivered after its been lost does so on that schedule. Which means a major delay. I just wanted to explain this situation but you may already be aware of this. The major problem is that if they dont deliver the bags to hotel we have to drive * hrs back to Havana and sit in a small caged area for hrs and wait to be given our bags then still have to drive back. Its a royal pain but its just how it is here. Im not being super negative just explaining what I see and what you have most likely heard before. I would like my suitcase delivered to the Sol Palmeras Hotel in Varadero and left at the front desk as well have the driver call me at *** ******** so my bag dosent go missing at the resort. I will sit at front desk and wait for my bag. Thanks in advance as well i can be contacted be phone number above and email *****@***.com
GetHuman-cubajack did not yet indicate what Air Canada should do to make this right.
I have an issue with Air Canada too
How GetHuman-cubajack fixed the problem
We are waiting for GetHuman-cubajack to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Air Canada's attention and get better help faster. Tap below to get started.
Having Air Canada issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Air Canada email you?
This email address isn't valid
Follow this issue
See how GetHuman-cubajack fixes it.
This email address isn't valid

Air Canada

Customer service issue
Reported by GetHuman-cubajack
Dec 5th, 2018 - 2 mons ago
I have an issue with Air Canada too
Not resolved
Seen by 5 customers so far
Similar issue to 1277 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-cubajack started working on this issue
Dec 5th, 2018 3:04pm