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Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-cubajack's own words
File reference * is HAVAC***** Hello my name is Jack Paul. Good morning, Yesterday Dec *, **** I had a tight connection in Toronto from my flight from Calgary.My trip began in Grande Prairie AB In which the flight was delayed due to plane needing maintenance, flight (**** YYC ) to flight (*** YYZ) to flight (**** HAV) I believe my checked baggage did not make the connection so when I got to Havana my luggage did not arrive. I waited for * hrs until airport was empty and went to lost and found and they gave me a paper with a phone number (*********) this has happened to me before as I work here in Cuba and went through this process usually taking *-* days to get baggage. In Cuba the people work every second day so whoever is in charge of this phone number and getting baggage delivered after its been lost does so on that schedule. Which means a major delay. I just wanted to explain this situation but you may already be aware of this. The major problem is that if they dont deliver the bags to hotel we have to drive * hrs back to Havana and sit in a small caged area for hrs and wait to be given our bags then still have to drive back. Its a royal pain but its just how it is here. Im not being super negative just explaining what I see and what you have most likely heard before. I would like my suitcase delivered to the Sol Palmeras Hotel in Varadero and left at the front desk as well have the driver call me at *** ******** so my bag dosent go missing at the resort. I will sit at front desk and wait for my bag. Thanks in advance as well i can be contacted be phone number above and email *****@***.com
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