We arrived in Lima from Toronto early this morning around passed *am (August **) and fo...

GetHuman-wanay_ca's customer service issue with Air Canada from August 2018

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If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-wanay_ca's own words
We arrived in Lima from Toronto early this morning around passed *am (August **) and found out that we don't have our * piece luggage*hiking backpack that we checked in in Calgary. We boarded our first plane (Air Canada) in Calgary bound to Toronto then Toronto to here*Lima, Peru. We talked to the Air Canada luggage guy and he said that they cannot do something about it. He advised us to voice the issue to the Latam Airlines which it's the airline that we're booked for our flight going to Cusco. But if possible, can Air Canada staff contact the Air Canada in Toronto to find out if the luggage is there? And if it's in there, can they send to the next available flight to Lima then Lima to Cusco because everything that we need for our hike tomorrow until Saturday is in the bag. Owner of the luggage is Lemuel Leal (hiking backpack with the rain cover on it), AC **** is the flight from Toronto to Lima, date and time of flight is August ** at *:**pm. We're hoping that this issue would be resolved as soon as possible. Thanks much
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Air Canada

Customer service issue
Reported by GetHuman-wanay_ca
Aug 13th, 2018 - a yr ago
I have an issue with Air Canada too
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Seen by 6 customers so far
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-wanay_ca started working on this issue
Aug 13th, 2018 11:56am
GetHuman-wanay_ca indicated the issue is not fixed yet.
Aug 14th, 2018 10:40pm
GetHuman-wanay_ca indicated the issue is not fixed yet.
Aug 14th, 2018 10:40pm
GetHuman-wanay_ca indicated the issue is not fixed yet.
Aug 19th, 2018 1:20am