Due to Illness we have needed to cancel booking ********* in Australia with Motel Kemps...
GetHuman-mctribe's Refund My Booking issue with Agoda from September 2020
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Due to Illness we have needed to cancel booking ********* in Australia with Motel Kempsey. **Motel Kempsey have agree to cancel the booking at no charge - see quote from their email:**" *Motel Kempsey*Sep **, **:** AM ICT* * *Booking ID: ********** * * *Message : That is OK. We can cancel it for free. But as Agoda collects payment from you and we collect payment from Agoda, you need to talk to Agoda to cancel your booking. Forward this message to them and so they know we agree to cancel free of charge and they will send us an email about the cancellation."**Can you please refund the charge - your policy states "If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees for a booking is determined by the property." **The property has agreed to cancel for free.**Thank you*Karen McDonald*Ohanna McDonald
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