Covid ** forced me to cancel my no refundable reservation

GetHuman4858380's customer service issue with Agoda from May 2020

Help with my Agoda issue
The issue in GetHuman4858380's own words
Credit my refund to my credit card ... I had a non-refundable reservation at the GuardianHotel (Smooth Hotel) July **-** **** for $***.**. I am ** years old with a chronic respiratory syndrome which puts me at a dire health risk associated with Covid ** virus. Due to the pandemic I had no choice but to request a refund for reservation. Initially I contacted requesting refund. Unable to resolve the issue I contacted my credit card company and filed a dispute. In turn canceled my reservation without my knowledge. I then attempt to contact the hotel itself sending many emails explaining my situation and providing medical documentation requesting that they please credit my refund due to medical issues associated with the pandemic. The hotel did issue a voucher good until ***** however there is no vaccine or treatment or knowledge of when or if it will be available. Therefore the voucher maybe useless. This was unforeseen, a once in a lifetime Pandemic and special circumstances should granted to customers who’s health is at risk.
The only reason this was canceled was because of the risk of death associated Covid ** along with my age and pre-existing respiratory condition.
Credit my credit card
Paid in advance, this was my second trip to Italy within * years with plans to return again and was only cancelled because of health risks associated with pandemic.
Contact, credit card, Guardian Hotel and AG Hotels
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Guardian a Hotel Rome
Customer service issue
Reported by GetHuman4858380
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 22178 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman4858380 started working on this issue
May 22nd, 2020 6:09pm
GetHuman4858380 indicated the issue is not fixed yet.
May 22nd, 2020 10:39pm
GetHuman4858380 indicated the issue is not fixed yet.
May 22nd, 2020 10:44pm
GetHuman4858380 shared this issue with friends on Facebook
May 26th, 2020 12:29am

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