Good day. I was due to travel to Mauritius tomorrow ** March ****. This morning Mauriti...

GetHuman-mdmannel's Refund My Booking issue with Agoda from March 2020

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
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If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-mdmannel's own words
Good day. I was due to travel to Mauritius tomorrow ** March ****. This morning Mauritius released a press release on ** March ****, confirm * covid ** cases and that they are closing their borders and not allowing African nationals in with the inclusion of South African. I messaged the hotel casa Florida to inform them of this and to refund my full hotel stay back to my credit card as this was completely out of my control. They referred me to agoda to request my full refund back. Booking ID *********.**My issue still hasn't been resolved. I require a response to my full refund request from Agoda as the hotel told me to request it back from you. **Thanks

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Agoda

Refund My Booking issue
Reported by GetHuman-mdmannel
Mar 19th, 2020 - 7 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 21268 others
0 customers following this

Timeline

GetHuman-mdmannel started working on this issue
Mar 19th 8:59am
GetHuman-mdmannel indicated the issue is not fixed yet.
Mar 22nd 11:55am
GetHuman-mdmannel indicated the issue is not fixed yet.
Mar 22nd 11:58am
GetHuman-mdmannel indicated the issue is not fixed yet.
Mar 22nd 12:05pm

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