Gethuman is on top of things, but Agoda is unreachable and seems not to care at all. M...

GetHuman-cnorsong's customer service issue with Agoda from March 2020

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The issue in GetHuman-cnorsong's own words
Gethuman is on top of things, but Agoda is unreachable and seems not to care at all. My Booking ID is *********. I cancelled my booking due to Covid ** and travel prohibitions. The hotel sent my cancellation and refund to Agoda. Agoda says I will get no refund. Agoda says it doesn't charge a cancellation fee. If it keeps my hotel room charge, it is, indeed, charging a monumental cancellation fee. Please refund my hotel room charge of $**.** CAD to my credit card ending in ...****.

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Agoda

Customer service issue
Reported by GetHuman-cnorsong
Mar 17th, 2020 - 7 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 20555 others
0 customers following this

Timeline

GetHuman-cnorsong started working on this issue
Mar 17th 9:11pm
GetHuman-cnorsong indicated the issue is not fixed yet.
Mar 20th 10:36pm

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