Hi we have booked Lavender bough on *th March ****. When we went to the hotel they told...

GetHuman4439744's Refund My Booking issue with Agoda from March 2020

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The issue in GetHuman4439744's own words
Hi we have booked Lavender bough on *th March ****. When we went to the hotel they told us unmarried couples are not allowed and they refuse to give us room. My booking is is *********. I have already made payment through my card. So what is procedure to get refund back as hotel is not allowing us to stay. And it was no where mentioned while booking hotel. We are very old customer of Agoda and such a experience is shocking for me. Please help me to get my money back. We very frequently travel for business work and stay there and we always prefer Agoda but first time I have got such a horrible experience.please let me know how will I get my money back.

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Agoda

Refund My Booking issue
Reported by GetHuman4439744
Mar 9th, 2020 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 17962 others
0 customers following this

Timeline

GetHuman4439744 started working on this issue
Mar 9th, 2020 1:11pm